Summary
Overview
Work History
Education
Skills
Accomplishments
Strengths:
Timeline
Generic

JUPUDI VIJAY SHANMUKH SARMA

Hyderabad

Summary

Highly motivated professional seeking a challenging and responsible position within a dynamic organization.

Dedicated to contributing to the successful growth of the company by utilizing my skills and expertise.

Committed to personal and professional development.

Highly motivated individual with a strong drive for personal growth and achievement.

Exceptional problem-solving skills and a passion for continuous learning.

Committed to delivering results and making a valuable contribution to any organization.

Overview

6
6
years of professional experience

Work History

Wipro Technologies
09.2022 - Current
  • Collaborated with stakeholders to gather and document business requirements for [specific projects].
  • Analyzed banking processes, resulting in a [X%] improvement in efficiency and [X%] reduction in costs.
  • Designed and implemented solutions that enhanced customer experience and compliance with regulatory standards.
  • Conducted data analysis using [tools/software] to provide insights for strategic decision-making.
  • Facilitated meetings and workshops with cross-functional teams to align project goals.

Phone Banking Officer

ICICI Banking PVT LTD
12.2018 - 09.2022
  • Managed calling process in RL NRI Department addressing customer queries on savings accounts.
  • Delivered exceptional customer service in a high-volume call center environment, handling an average of 90 to 100 calls per day related to account inquiries, loan processing, and transaction issues.
  • Utilized an interactive voice response (IVR) system to efficiently route customer calls and provide timely assistance, improving customer satisfaction scores by 95.
  • Gained in-depth knowledge of bank products and services to address customer queries accurately
  • Collaborated with cross-functional teams to resolve complex customer issues, maintaining an [X%] resolution rate on first contact.
  • Received [mention any awards or recognition], reflecting commitment to service excellence and customer experience improvement.

Education

B.SC - Electronics and Computer Science

SS&N College
01.2015

INTERMEDIATE - MPC

SS&N College
01.2012

SSC - State Syllabus

TSC MPL High School
01.2010

Skills

  • Analytical and Critical Thinking
  • Calm Under Pressure
  • Conflict Resolution
  • Data analytics skills like SQL, Excel, Tableau, Power BI, and Python
  • Analytical
  • Organization and Time Management
  • Analytical Thinking
  • Flexible and Adaptable
  • Excellent Communication

Accomplishments

  • Achieved zero defect delivery in customer service interactions, ensuring all queries were resolved accurately and efficiently.
  • Received numerous customer appreciation notes for exceptional service, contributing to a positive banking experience.
  • Recognized as one of the top performers in [Year], consistently exceeding performance metrics and contributing to team success.
  • Awarded Best Performer honors for outstanding contributions to customer satisfaction and service excellence within the team.

Strengths:

  • Positive Attitude.
  • Accepting New challenges in Life.
  • Quick Learning.
  • Problem Solving

Timeline

Wipro Technologies
09.2022 - Current

Phone Banking Officer

ICICI Banking PVT LTD
12.2018 - 09.2022

B.SC - Electronics and Computer Science

SS&N College

INTERMEDIATE - MPC

SS&N College

SSC - State Syllabus

TSC MPL High School

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JUPUDI VIJAY SHANMUKH SARMA