Justice Grocke
Mishawaka
Summary
With a diverse range of experience in various fields, developed a passion for continuous learning and challenging knowledge. Thrived in customer-centric roles, building relationships and understanding needs key to fostering loyalty and generating referrals. Honed skills in computer work, handling phone calls, and managing emails. Valuable insights gained from collaborating with a team or working independently. Ability to grasp concepts swiftly and unwavering commitment to personal growth make an asset to any organization.
Overview
8
8
years of professional experience
Work History
Shoe Expert
Fleet Feet
03.2024 - Current
- Managed high-pressure situations during peak periods while maintaining a calm demeanor, ensuring smooth operations throughout the day.
- Increased customer satisfaction by providing personalized shoe recommendations based on their needs and preferences.
- Consistently met or exceeded individual sales targets, contributing to the store''s overall success and profitability.
- Assisted with training new staff members, sharing best practices and techniques to ensure a high level of expertise throughout the team.
Server/Bartender
Trevis
07.2023 - 03.2024
- Serve table, bring out drinks and food, make salads, make drinks, answer phones, dealing with money, cleaning
Quality Control Inspector
Bennington Marine
10.2022 - 07.2023
- Go thru boats and make sure they are built properly & they are up to the quality standards
- Inspect all furniture, consoles, & paint
Customer Service Advisor
Gurley Leep Kia
01.2022 - 10.2022
- I answer customer calls, set up appointments, answer questions
- Check in customers, write up paper work, inform customers of items failing on their vehicle
- Keep them informed on their vehicle
- Take payments, and contact warranty or insurance companies
Bank Teller
AEA Federal Credit Union
02.2021 - 01.2022
- Cashed checks, counting money, withdrew and deposited cash and checks
- Updated card information and helped keep customers updated on their account
- Transferred money
Server
Smokestack brew
03.2020 - 02.2021
- Provided great service to customers
Service coordinator
Springwise Facility Management
10.2018 - 03.2020
- Company Overview: This was a third party company
- I was like a middle man for big corporate stores (Walmart, target, dollar general) to find people to go and do maintenance, lawn care, snow removal
- Pretty much anything they needed done, I found someone to do it at reasonable pricing
- This was a third party company
Sales Associate
Tiki Tan
10.2018 - 12.2018
- Check clients in
- Answer phone calls
- Clean beds
- Clean store
- Enter data into the computer
Doors And Drawers
Forest R iver
04.2018 - 08.2018
- Put drawers in rv units
- Also hang catches on doors
Cashier
Gas N Go
01.2018 - 04.2018
- Cash register stocking cooking cleaning
- Close the store
Emploee
Maple Cit y Collision
09.2017 - 01.2018
- Take paper and tape off of forest river units
Education
High school diploma -
Penn High School
Osceola, INSkills
- Quality Inspection
- Quality Control
- Manufacturing
- Warehouse Experience
- Organizational Skills
- Assembly
- Product knowledge
- Sales techniques
- Cash handling
- Training new employees
- Data entry
- Customer service
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Shoe Expert
Fleet Feet
03.2024 - Current
Server/Bartender
Trevis
07.2023 - 03.2024
Quality Control Inspector
Bennington Marine
10.2022 - 07.2023
Customer Service Advisor
Gurley Leep Kia
01.2022 - 10.2022
Bank Teller
AEA Federal Credit Union
02.2021 - 01.2022
Server
Smokestack brew
03.2020 - 02.2021
Service coordinator
Springwise Facility Management
10.2018 - 03.2020
Sales Associate
Tiki Tan
10.2018 - 12.2018
Doors And Drawers
Forest R iver
04.2018 - 08.2018
Cashier
Gas N Go
01.2018 - 04.2018
Emploee
Maple Cit y Collision
09.2017 - 01.2018
High school diploma -
Penn High School
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