Summary
Work History
Education
Skills
Timeline
Generic

Justice Mashburn

Michigan City

Summary

Dynamic hospitality professional with a proven track record at Chili's Bar and Grill, excelling in customer service and team collaboration. Adept at multitasking and optimizing workflows, I consistently enhanced guest satisfaction through effective seating arrangements and meticulous attention to health standards, contributing to a welcoming dining experience.

Work History

Host

Chilis's Bar and Grill
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.

Food Preparation Worker

Chilis's Bar and Grill
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Organized and re-stocked various stations and self-service items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
  • Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Handled high-pressure situations calmly and professionally during peak hours of operation.
  • Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
  • Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
  • Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
  • Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
  • Monitored and maintained required food temperatures for safety.
  • Expedited orders accurately, streamlining kitchen processes and reducing wait times for customers.
  • Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.
  • Conducted regular equipment maintenance checks, keeping kitchen tools in optimal working condition.
  • Facilitated smoother kitchen operations by preemptively setting up for busy shifts.
  • Maintained sharp and functional kitchen tools, contributing to safer and more efficient food preparation.
  • Supported cost-saving measures by suggesting more efficient food suppliers.
  • Strengthened kitchen safety, conducting regular checks on equipment and appliances.
  • Reduced meal preparation time without compromising on quality, using effective multitasking skills.
  • Assisted in training new kitchen staff, fostering team-oriented environment.

Travel Cleaner

Kelly’s Service
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.

Mail Organizer

AMS
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.

Education

Laporte High School
La Porte, IN
2016

Skills

  • Customer service
  • Team collaboration
  • Multitasking
  • Adaptable to change
  • Detail-oriented
  • Guest relations
  • Reservations
  • Table assignment coordination
  • Seating arrangements
  • Customer engagement
  • Task prioritization
  • Workflow optimization
  • Health standards
  • Hospitality and accommodation
  • Greeting guests
  • Cleaning and sanitation
  • Guest seating
  • Safe food handling
  • Food inspections

Timeline

Host

Chilis's Bar and Grill

Food Preparation Worker

Chilis's Bar and Grill

Travel Cleaner

Kelly’s Service

Mail Organizer

AMS

Laporte High School

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Justice Mashburn