Justin Frederick
Osceola
Summary
Dynamic leader with proven expertise in operations management and staff development, honed at Brass Elk Brewing. Ready to excel in leadership in a new role with a company I can grow with.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Brass Elk Brewing
03.2022 - 01.2025
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner. Resulting in a .3 increase in star ratings on Google Reviews.
- Oversee daily operations, ensuring high standards of service, quality, and efficiency in a fast-paced brewery environment.
- Manage staff scheduling, training, and performance to optimize productivity and maintain a positive work culture.
- Drive sales and customer engagement through strategic promotions, events, and exceptional guest experiences.
- Collaborate with brewers and leadership to enhance product offerings, streamline operations, and meet business goals.
- Monitor inventory, ordering, and vendor relationships to maintain cost-effective supply chain management.
- Ensure compliance with health, safety, and alcohol regulations to uphold legal and company standards.
- Lead marketing and community engagement initiatives to increase brand awareness and customer loyalty.
- Analyze financial reports and operational metrics to improve profitability and efficiency.
Cook Shift Leader
Willows Bar and Grill
04.2018 - 03.2022
- Supervised kitchen staff during shifts, ensuring food quality, consistency, and timely service.
- Assisted in training new cooks on menu preparation, kitchen procedures, and safety protocols.
- Maintained kitchen cleanliness and organization, adhering to health and safety regulations.
- Managed inventory levels, monitored ingredient usage, and coordinated with suppliers for efficient stock replenishment.
- Led by example during high-volume shifts, maintaining composure and efficiency under pressure.
- Ensured proper food handling, storage, and waste management to minimize costs and maintain quality.
- Communicated effectively with front-of-house staff to ensure smooth service and guest satisfaction.
- Assisted in menu execution, plating, and maintaining high culinary standards.
Tires Group Lead
Mobile Tire and Axel
06.2009 - 07.2014
- Managed the inventory of used tires, ensuring efficient tracking and organization for recycling.
- Coordinated the disposal and recycling process of old tires in compliance with environmental regulations.
- Maintained accurate records of tire inventory, identifying trends in usage and disposal needs.
- Assisted with general warehouse operations, including stocking, organizing, and handling customer inquiries.
- Collaborated with vendors and recycling partners to ensure timely and responsible disposal of materials.
- Implemented inventory control measures to optimize space and improve workflow efficiency.
Education
High School Diploma -
Northwood High School
Nappanee, IN06-2006
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Employee scheduling
- Process improvements
- Vendor relationship management
- Budgeting and cost control
Timeline
Assistant General Manager
Brass Elk Brewing
03.2022 - 01.2025
Cook Shift Leader
Willows Bar and Grill
04.2018 - 03.2022
Tires Group Lead
Mobile Tire and Axel
06.2009 - 07.2014
High School Diploma -
Northwood High School
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