Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Justin LaFrentz

Fishers

Summary

Experienced business manager with strong leadership skills seeking long-term opportunities to maximize expertise. Motivated to thrive in a fast-paced and challenging environment, leveraging leadership abilities to develop emerging talent, increase market share, and drive industry growth. Authorized to work in the US for any employer.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Road Warrior Fleet Service
05.2024 - 04.2025
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.
  • Streamlined operations by implementing efficient processes and procedures.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Oversaw day-to-day operations of large teams across several sites.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
  • Worked with vendors to make purchases and reconcile invoices.
  • Negotiated contracts with vendors, securing competitive pricing for goods and services.
  • Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.

District Manager

Big O Tires
08.2022 - 05.2024
  • Drive successful operations through my leadership team, manage budgets, recruiting strong leaders to lead multiple locations, reporting of P & L's implementation of new directives while maintaining all previous initiatives. Provide support, leadership training, implementation of best practices.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.

General Manager (GM)

Monro Automotive
03.2017 - 08.2022
  • Enhance efficiency by handling day-to-day activities in the automotive sector.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

President/Owner

Night Rides LLC
04.2012 - 05.2022
  • Handled full spectrum of operational responsibilities.
  • Supervise daily dispatch processes.
  • Developed strategies to capture market share opportunities.
  • Streamlined recruitment strategies.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.

President

Endeavor Transportation INC.
10.2011 - 05.2022
  • Administered and managed full spectrum of operations.
  • Oversaw hiring processes and facilitated development programs.
  • Analyzed market trends to optimize promotional efforts.
  • Implemented effective methods in attracting top talent through innovative recruiting strategies.
  • Executed financial duties diligently.
  • Streamlined processes for effective asset acquisition and control.
  • Oversaw complex, multi-unit logistics across various locations.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.

President/Owner

Yellow Taxi of Hamilton County
08.2013 - 10.2021
  • Directed comprehensive operational activities.
  • Develop and implement business growth strategies
  • Developed and implemented effective marketing strategies to enhance brand visibility.
  • Streamlined logistics processes for increased efficiency.
  • Oversaw dispatch software creation.
  • Implemented strategic initiatives to enhance leadership capabilities.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.

General Manager

Carmel Welding
03.2002 - 07.2012
  • Oversee daily operations.
  • Directed talent acquisition processes.
  • Analyzed market share to pinpoint growth prospects.
  • Facilitated consumer and commercial sales.
  • Executed strategic marketing campaigns.
  • Established and preserved expenditure frameworks.
  • Managed inventory across all departments.
  • Led management efforts for inside and outside sales personnel.
  • Directed workflow and performance in the service division
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Education

Bachelor's degree - Business

Indiana Business College
Fort Wayne, IN

Associate - Business Management - Medical

Lutheran College
Fort Wayne, IN

High school - General

Concordia
Ft.Wayne, IN
06.1996

Skills

  • Leadership Development
  • Process implementation
  • Logistics coordination
  • Risk management
  • Corporate recruiting
  • Vendor engagement
  • Operations management
  • Customer relationship management
  • Data analysis
  • Logistics expertise

Certification

  • Driver's License
  • Senior Professional in Human Resources
  • Professional In Human Resources
  • Google AdWords Certification

Assessments

  • Management & leadership skills: Impact & influence – Proficient September 2021 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
  • Analyzing data – Proficient August 2023 Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Proficient
  • Management & leadership skills: Planning & execution – Proficient April 2022 Planning and managing resources to accomplish organizational goals Full results: Proficient
  • Work motivation – Proficient January 2022 Level of motivation and discipline applied toward work Full results: Proficient
  • Spreadsheets with Microsoft Excel – Proficient June 2022 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
  • Outside sales – Proficient August 2022 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
  • Supervisory skills: Motivating & assessing employees – Proficient January 2024 Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
  • Attention to detail – Proficient January 2024 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
  • Sales skills – Proficient October 2021 Influencing and negotiating with customers Full results: Proficient
  • Customer focus & orientation – Proficient February 2022 Responding to customer situations with sensitivity Full results: Proficient
  • Work style: Reliability – Proficient July 2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Operations Coordinator

Road Warrior Fleet Service
05.2024 - 04.2025

District Manager

Big O Tires
08.2022 - 05.2024

General Manager (GM)

Monro Automotive
03.2017 - 08.2022

President/Owner

Yellow Taxi of Hamilton County
08.2013 - 10.2021

President/Owner

Night Rides LLC
04.2012 - 05.2022

President

Endeavor Transportation INC.
10.2011 - 05.2022

General Manager

Carmel Welding
03.2002 - 07.2012

High school - General

Concordia

Bachelor's degree - Business

Indiana Business College

Associate - Business Management - Medical

Lutheran College

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Justin LaFrentz