JUSTIN NADAR
Senior Subject Matter Expert (SME)
Mumbai
Summary
Quick learner with strong adaptability to organizational processes, workflows, and policies. Skilled in managing end-to-end operations and implementing procedures aligned with company standards. Committed to contributing effectively in dynamic environments and delivering high-quality performance for organizational growth.
Overview
11
11
years of professional experience
5
5
Languages
Work History
SME, Product Data Operations
Accenture Solutions Pvt. Ltd.
04.2018 - Current
- Managing and mentoring a team of over 20 members, ensuring that daily operations align with SLA, quality, and productivity goals.
- Designed Excel-based utilization and ACA trackers that improved data accuracy and transparency.
- Conducted periodic performance reviews, delivering structured feedback, and skill development sessions.
- Responsible for data integrity checks, issue escalation management, and maintaining high client satisfaction scores.
- Played a key role in internal audits, compliance documentation, and monthly review presentations (WBR/MBR).
- Ensured brand safety by proactively monitoring trends and detecting emerging risks for monetary purposes, while identifying, reviewing, and flagging inappropriate, harmful, or policy-violating content in real time.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Associate, Mortgage Operations
Ocwen Financial Solutions Pvt. Ltd.
06.2016 - 04.2018
- Managed mortgage document assignments, validations, and transfers between departments.
- Handled paid-in-full department activities, coordinating with multiple contacts to finalize mortgage documentation.
- Coordinated cross-functional teams to ensure compliance with regulatory requirements and improve operational accuracy.
- Implemented quality control measures, resulting in a significant decrease in processing errors and rework.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Associate, Mortgage Operations
Firstsource Solutions Ltd.
09.2014 - 06.2016
- Executed manual closure of customer mortgage accounts, and ensured accurate record maintenance.
- Supported banking mortgage teams in reconciliation and process control activities.
- Identified common process gaps and collaborated with quality teams to enhance documentation standards.
- Developed a strong foundational knowledge of the mortgage lifecycle and customer handling techniques.
- Provided exceptional customer support by resolving mortgage inquiries and issues, enhancing overall client satisfaction and retention.
- Assisted in the processing of mortgage applications, ensuring compliance with regulatory requirements and improving operational efficiency.
- Collaborated with cross-functional teams to streamline communication processes, resulting in quicker response times for customer inquiries.
- Trained new team members on customer service protocols and mortgage operations, fostering a knowledgeable and efficient workforce.
Education
M.Com - Accounting & Finance
Vivek College of Commerce
Mumbai03.2016
B.Com - Accounting And Finance
Prakash Degree College
Mumbai03.2014
Skills
Data analysis
Professional Attributes
- Analytical thinker with a structured approach to solving complex problems.
- Self-motivated and adaptable in dynamic, fast-paced environments.
- Strong interpersonal skills and a team-oriented mindset.
- Committed to quality, consistency, and continuous process improvement.
- Capable of managing multiple priorities under pressure while maintaining focus on results.
Hobbies
Playing Guitar & Keyboard
Timeline
SME, Product Data Operations
Accenture Solutions Pvt. Ltd.
04.2018 - Current
Associate, Mortgage Operations
Ocwen Financial Solutions Pvt. Ltd.
06.2016 - 04.2018
Customer Service Associate, Mortgage Operations
Firstsource Solutions Ltd.
09.2014 - 06.2016
M.Com - Accounting & Finance
Vivek College of Commerce
B.Com - Accounting And Finance
Prakash Degree College