Justin Usher
Valparaiso
Summary
Network Technician with experience at Comcast, adept at troubleshooting. Enhanced customer satisfaction by resolving connectivity issues and implementing infrastructure upgrades. Skilled in hardware installation and preventive maintenance, while effectively training new technicians. Developed guides that improved resolution times, showcasing strong problem-solving and collaboration abilities.
Overview
16
16
years of professional experience
Work History
Network Technician
Comcast
Portage, IN
07.2010 - Current
- Diagnosed and resolved network connectivity issues to enhance customer experience.
- Installed and configured networking equipment, ensuring optimal performance across systems.
- Collaborated with cross-functional teams to implement infrastructure upgrades efficiently.
- Conducted routine maintenance checks, identifying potential issues before they escalated.
- Assisted in training new technicians on best practices and company procedures.
- Developed troubleshooting guides that improved resolution times for common technical issues.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
Education
High School Diploma -
Valparaiso High School
Valparaiso, INSkills
- Network configuration
- Hardware installation
- Network troubleshooting
- Wireless networking
- Preventive Maintenance
- Cabling infrastructure
- Networking hardware installation
Timeline
Network Technician
Comcast
07.2010 - Current
High School Diploma -
Valparaiso High School