Justine Jose Raj

Experienced manager with Security IT, Technical manager and project management. Successful at driving productivity results to stakeholders with strong leadership skills, Co-ordinate with various business units, external vendors and Executives.

Holding 17 overall experience years in IT infra environment, Started with EUC role then moved to SCCM Admin managing the environment effectively, Later due to passion over Security learned and experienced the technology over Vulnerability management and CIS controls, tools like Tanium, Qualys Guard, Rapid7 driven me to explore more in to security controls and Framework, i ve lead Teams and Projects to drive efficiency in every role that i have been assigned, delivering service exemplary to clients and own product based companies that i worked previously.

• Four time 'Champion at Work' award winner from Wipro Technologies
• Administering and Deploying System Center 2012 Configuration Manager (MCTS) Certification Number (E856-1000)
• ITIL V3 Foundation certified and possess good knowledge about ITIL processes.
• Certified SAFe Certified professional
• Qualys Certified
• Active participation and coordination during the AstraZeneca Systems management transition from Wipro
• Designed and implemented an effective client remediation process that significantly improved the overall application deployment, patching and driver update compliance numbers
• Received 1E training from 1E technical lead and percolated the same to the entire team in a series of training sessions

• A week of 1E training delivered by 1E technical lead organized by AstraZeneca
• A week of SCCM 2012 training from Wipro Technologies
• Rigorous classroom training and live lab exposure to all EUP technologies spanning over 3 months from Wipro Technologies as a part of induction
• Training conducted: Vulnerability management and Qualys scan.

• HCL Tech, Security Operations, 06/22, Present, Tanium Administrator, Team manager, Trainer, Sales Coordinator, Consulting, Hiring, capability manager, 22, Managing and administering Tanium application for two accounts with a team of 22, consulting two other accounts on technical evaluation, Tanium administration, configurations, Monitoring, Reporting, Automation, Policy Enforcement, Patch management, Discovery, Comply, Connect, Assets, Impact, Trends., Vulnerability Scan configuration, mitigation and implementation, RBAC control, Automated CMDB report flow on SSOT, Tanium SNOW integration., Patch deployment configuration, Scan configuration, Patch list creation, periodic sync monitoring, Scan Error mitigation, compliance report availability., Deploy: Deployment of Third party application to reduce vulnerability, package creation, package validation, configure deployment, Mitigation activity, Asset: configure reports as per stakeholders requirement, having automated report set out to stakeholders using connect module., Discover: configure profile for N-map scanning to identify unmanaged devices – having them enrolled with Tanium client to report to Tanium database., Enforce: create policy to apply controls on the environment – ex: USB block, Automatic update block., Threat response: configure the scan configurations on required file collection., New Hire training, project enrolment, Periodic assessment with certification, Skill analysis., Co-ordinate with Sales team for SOW and approval., Conducting meeting with stakeholders and management for upcoming activities and planning.
• Citrix R&D India Pvt. Ltd., Manage Tanium Appliance, 11/20, Present, Security Operations Engineer, Individual contributor, Managing and administering Tanium Appliance for Citrix environment under HVA category, Tanium is considered as SSOT for SAM (Software Asset Management), making sure the Tanium agent is available in every Device that can be inventoried in database, Creating Policies for exclusion and managing, High level Patch management with Tanium tool based on performed vulnerable scans and mitigation, Vulnerability management via Qualys Scan, identify threat and mitigate based on severity, DR and Backup planned and executed for existing environment, CMDB data integration to various source such as Service Now, internal CMDB managed by Citrix., Report creation and availability under SAM and HAM, Documentation creation whenever applicable for all the Maintenance activities performed, Managing and Administering RBAC, Creating and Projecting project progress for every Quarter., Conducting meeting with stakeholders and management for upcoming activities and planning., Engaged with Tanium vendor for major outage issues.
• AstraZeneca, In AstraZeneca, I manage AstraZeneca’s own IT infrastructure consisting of 85000+ clients spread across AMERICAS, EMEA & ASIAPAC leveraging SCCM CB, 11/14, 11/20, Client Operations and Build Analyst, 23, Responsible for receiving transition from Wipro, Managing a SCCM infrastructure with 85000 clients, Responsible for infrastructure management, patching and POC for coordinating all the mass deployments in the team, Worked in WSUS, SCCM Reporting, installation of site servers, migrations and upgrades, Developed an effective client remediation process (automation) to ensure a healthy SCCM infra and to improve compliance numbers, Implementing Microsoft RAP as a service to identify the issues and address them proactively, Windows Imaging, currently migration project for Windows 10 ver [1607-1709, 1709-1803(piloting)]., Capturing WIM file using MDT, extracting from RAW(vanilla oS)., Publishing driver updates via SCUP and deploying driver update groups to the enterprise, Performing daily, weekly and monthly checks to maintain a healthy SCCM environment, Automating BAU activities when possible via PowerShell. Some of the processes automated include Active Efficiency Subnet check, Server availability check, content distribution and extraction etc., Familiar with Service Now as a ticketing tool. Troubleshooting and resolving incidents service requests related to SCCM, In depth understanding of IE Nomad and shopping tools. Delivered multiple technical training sessions to the team on the design and implementation of IE Nomad, Part of implementing CMG (Cloud Management Gateway), In-tunes, OMS (Operations Management Suit) – project in progress POC., Vulnerability Management: Analyze MS patch released every Tuesday, test in test environment for performance and post install behavior. End to end patch management., Security and Compliance, Tanium tool implementation (On Prem), Training completed on all the existed modules from Tanium UK TAM, Migration to Tanium from SCCM, Patch, Deploy, Discovery, reports, Protect configuration implemented., Enroll the servers and workstations in Tanium and integrate them in the existing Tanium environment., Patch management and Software deployment via Tanium, Troubleshooting and mitigation, Reports creation and compliance calculation and mitigation.
• Wipro Technologies, The project caters end to end IT services for a leading Australian University. These services include SCCM, Desktop support, application development and Database administration, 03/10, 11/14, EUC Administrator, Leading Offshore team, 6, Managing the SCCM 2007 infrastructure, QA testing of the Microsoft Hot fixes and other Software Updates for the OS, MS Applications before releasing them in the Production environment, Responsible for deployment of the patches to approximately 4000 workstations across the infrastructure, Create and administer advertisements, programs, collections., SCCM Reporting, Troubleshooting client issues in software distribution, patching and OSD issues., Respect and comply with the appropriate SLAs while working on incidents, requests, change and problems, Deploying and configuring new sites servers and roles, Troubleshoot failed SCCM deployments, Performing daily, weekly and monthly checks to maintain a healthy SCCM environment
• Sutherland Global Services, Troubleshoot Operating system issues, Network issues, basic application issues., 06/07, 12/09, L2 support for DELL XPS, Escalation, 17, Operating system reinstallation, Configure Network in new router, broadband connections, Restore the laptop or desktop in factory systems, Identify software and hardware issues, dispatching the part which ever identified as faulty.

SaFe Agile