Justine Lopez
Senior Business Immigration Coordinator
Ernakulam
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
CRM Executive
HTIC Global
07.2018 - 07.2020
- Provide positive, individualized customer care for hundreds of customers each month - Resolved conflicts and negotiated mutually beneficial agreements between parties
- Actively contribute ideas and running the customer retention program - Constant perpetuation of customer touch points - Quality audit on weekly basis to improve the customer journey - Research and development of holiday packages - Maintaining vendor relationship - Designing products for Website
- Justine Lopez
Customer Service Agent
Sutherland Global Services Pvt Ltd, Annamalai University
Cochin
06.2016 - 07.2017
- Kerala - Handling of post-purchase and pre-purchase claims and enquiries from American customers on behalf of Amazon.com via e-mail
- Accurate handling of enquires with high focus on Quality, TAT and volume - Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Managed customer relations and customer service through daily communication and interaction
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Senior Business Immigration Coordinator
Fragomen Immigration Services India Pvt Ltd
Ernakulam
12.2020 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Bcom - Ecommerce
Annamalai University
Tamil Nadu 04.2013 - 05.2016
Skills
SpecializationsSocial Media ManagementCRMCommunicationTeam ManagementCase Management
Timeline
Senior Business Immigration Coordinator
Fragomen Immigration Services India Pvt Ltd
12.2020 - Current
CRM Executive
HTIC Global
07.2018 - 07.2020
Customer Service Agent
Sutherland Global Services Pvt Ltd, Annamalai University
06.2016 - 07.2017
Bcom - Ecommerce
Annamalai University
04.2013 - 05.2016