Justine Singleton
Mishawaka
Summary
Proven track record in enhancing customer satisfaction and loyalty at Once Upon A Child Franchise, adept in cash handling accuracy and customer service management. Excelled in building strong relationships, supervising operations, and increasing sales through strategic merchandise displays. Skilled in providing compassionate care and support as a Personal Care Assistant, demonstrating exceptional interpersonal abilities and workplace safety knowledge.
Overview
9
9
years of professional experience
Work History
Key Holder
Once Upon A Child Franchise
08.2021 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Marked-down clearance items and relocated merchandise to proper store areas.
Personal Care Assistant
Interim Healthcare And Homestyles
08.2015 - 05.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Bachelor Of Applied Science - Education
Indiana University South Bend
South Bend, INMedical Coding -
Ross Medical Education Center- Granger
Granger, INSkills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Workplace Safety
- Customer Service Management
- Retail Operations
- Inventory and Stocking
- Shelving
Timeline
Key Holder
Once Upon A Child Franchise
08.2021 - Current
Personal Care Assistant
Interim Healthcare And Homestyles
08.2015 - 05.2019
Bachelor Of Applied Science - Education
Indiana University South Bend
Medical Coding -
Ross Medical Education Center- Granger
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