Justin Prabagharan Rajendan

• Company Overview: APAC Region
• Role: L2 Production Support/ Team Management
• Tools: Java/J2EE/ServiceNow
• Key Responsibilities / Accountabilities:
• Led 12 applications in commercial LoB and in parallel provided L2 support for two applications (AIG extra and Booking Service System)
• Responsible for tracking all incidents, problems and changes with respect to all applications
• Extensive support during release activities
• Organizing calls with users and interface systems to resolve priority incidents
• Involved in Emergency fix activities during critical 0
• Prepare deployment document for release activity
• Involved in Change Advisory Board (CAB) meeting for change approvals
• Shared the data for Senior Management Report (SMR)
• Co-ordination with stack holders and working groups engaged in project work
• Responsible for overseeing both the technical and managerial aspects of Project
• Validated employee performance as an Appraiser
• Report on Project Performance Deliverance on weekly basis
• APAC Region

• Role: Senior Developer
• Tools: Java, Oracle, Servlets, JSP, HTML, CSS, JavaScript, Struts, Web Services Restful
• Key Responsibilities / Accountabilities:
• Understanding the requirements and communicating to Team members
• Validating the design document
• Coordinating with team members to complete the assigned tasks
• Web form design in JSP
• Writing SQL code like Functions and Stored Procedures
• Performance and Optimization of application
• Validate employee performance as an Appraiser

• Role: L2 Production Support (ASG – Application Support Group)
• Tools: Java, JSP, Servlets
• Key Responsibilities / Accountabilities:
• Actively involved in knowledge transfer for CIDB application
• Follow-ups long pending Problem records and P3 & P4 incidents and RCAs closure
• Prepared weekly status report for Problem records, Incident tickets and RCAs brought to closure
• Weekly completes three audits
• Follow-ups NC’s (Non-Closures) with ASG (Application Support Group)
• Prepared the audit reports

• Role: Developer
• Tools: Java, Open Pegasus CIM Server
• Key Responsibilities / Accountabilities:
• Understanding the requirements
• Validating the design document
• Java Code development according to design
• Performance Monitoring on Servers

Link Productivity (Apple Inc.)

• Led testing and quality assurance for various projects.
• Overseen comprehensive testing and quality checks for diverse projects.
• Handled tasks and ensured alignment with organizational goals.
• Handling daily scrum meeting for CTK and QI in the different timings.
• Led Agile Ceremonies including Sprint Planning, Daily Stand-ups, Retrospectives, Story Refinement and Release Planning.
• Maintained up-to-date records of Testing and Scrum activities.
• Facilitated weekly governance meetings to evaluate system testing and Sprint progress.
• Facilitated discussions every two weeks on Testing, Sprint status and corresponding tasks.
• Organized meetings for planning and scheduling quarterly product launches.

SilverTail (Royal Bank of Scotland - NatWest Group)

• Led team's testing initiatives.
• Oversaw both testing execution and agile methodologies implementation.
• Coordinated defect triage processes across development cycles.
• Adapted to various project management software including ServiceNow, JIRA, and Confluence.
• Effectively ensured accountability by monitoring progress and enhancing task outcomes.
• Guided project teams to adhere to Agile values and principles.
• Led Agile ceremonies including Sprint Planning, Daily Stand-ups, and Retrospectives.
• Maintained accuracy and completeness in recording testing and Scrum activities.
• Maintained continuous interaction with stakeholders to complete IT risk assessment documentation.
• Finalized release task documented in the release record.
• Facilitated consistent updates in the Agile Board for efficient task tracking.
• Evaluated staff effectiveness as Appraiser.

DB (Deutsche Bank)

• Oversaw development teams to ensure timely delivery of quality software.
• Managed tracking of testing artifacts via ServiceNow.
• Utilized ServiceNow for efficient incident, problem and change management.
• Tracked progress on IT audit items.
• Keeping the application compliance with internal IT policies of the customer.
• Coordination with stakeholders for issues and clarification.
• Conducted thorough verification of application releases.
• Engage in Change and Advisory Board (CAB) meetings to secure approvals for releases and change requests.
• Presented current and upcoming release plans in Change and Release board (CRB) meetings.
• Host incident management call
• Handled recruitment and approved deviations.
• Evaluated staff effectiveness as Appraiser.

• Company Overview: EMEA Region
• Role: Scrum Master/ Level 2 Production Support
• Tools: ServiceNow/JIRA
• Key Responsibilities / Accountabilities:
• Ensured 9 projects teams lived Agile values and principles and followed client-required processes and practices
• Spearheaded 30+ Agile Ceremonies such as Sprint Planning, Daily Standups, Retrospectives, Story Refinement and Release Planning
• Tracked and communicated 9 projects progress to 2 stakeholders and management staff
• Interfaced with product owners on an active basis to manage product backlog and sprint activities
• Ensured 100% of Scrum activities were tracked, kept up-to-date and reported
• Validated employee performance as an Appraiser
• Report on Project Performance Deliverance on weekly basis
• EMEA Region