Juturu Vishnu

AVAYA Expertise:

• Experience on Avaya products like CM, Avaya Aura Messaging server, AES, SM, SMGR,CMS Supervisor, Avaya Aura Experience Portal, DECT, AVP, Avaya SBC, AACC, AWFOS, ESNA (Officelinx) etc.
• Troubleshooting & Managing Avaya G450, G650 & G430 media gateways.
• Identifying and troubleshooting proactively on CM Major alarms, DS1 board errors, Gateway faults, Monitoring tool alarms, and other Avaya application errors.
• Configuring and Troubleshooting Avaya Extensions, Agent Login-id's, Route Patterns, Trunks, Trunk groups, Signaling groups, VDN &Vectors and Avaya Softphone applications like One-X Communicator, One-X Agent, Avaya Agent Desktop (AAD).
• Changing the Holiday table/service hours table timings in VDN & Vector/IVR phone tree.
• Configuration of EC500, Public unknown numbering, Coverage path, Button assignments, and Station Features.
• Installing, configuring & troubleshooting Avaya Analog, DECT, Digital & IP phones in CM and IPO environment.
• Adding/deleting Avaya agent login Id's, Agent groups, User/VDN/Skill permissions in Avaya CMS Supervisor.
• Experience in Avaya CMS Supervisor for retrieving call reports like CDR Report, CC Report, VDN Report, etc. under historical/ integrated/real-time environment.
• Configuring and troubleshooting voicemail box in Avaya Messaging server.
• Experience in handling recording products like NICE Recording, Avaya workforce optimization etc.
• Configuring Station and Agent-based recording in NICE, Monitoring, Nice Call Recordings & Logger Servers, and Adding/Deleting users in NICE.
• Configuring and Troubleshooting FAX.
• Managing the whole process of Incident management, Change Management, Problem management process.
• Performing the Health checks of Avaya PBX and handled issue like Call forwarding, Soft reset, Display name change, Tracing call, Trunk status, created extension, Power supply check.
• Managing / creating new call flow based on the user requirement.
• Knowledge in managing Announcements in AMS , VAL board and G450 Gateway device.
• Experience on handling new clients or contracts transition phase, engaging with clients directly, receiving knowledge transfers from them, and preparing documents such as Meeting Minutes (MOM), System Understanding Documents (SUD), and Runbook documents.

CISCO Expertise:

• Knowledge of Cisco CUCM, Unity Connection, Gateways, Cisco Serviceability, Cisco OS Administration & Cisco Disaster Recovery.
• Performing Health checkups of the gateway and other cisco devices and troubleshooting issues in case of any auto-triggered alerts.
• Uploading licenses in Cisco Prime License Manager.
• Retrieving device count reports in Cisco Unified Reporting as monthly updating in the Inventory database.
• Configuring Cisco extension profiles, Mobility extension profiles & End-user profiles.
• Enabling user features in cisco phones like multiple lines, speed dial, Call forwarding, Busy tone, and outgoing call access permissions.
• Performing LDAP full sync to sync the services with the Active Directory.
• Restarting Control Center- Network Services in CUCM Serviceability.
• Configuration & Troubleshooting of Cisco Line groups, Hunt Pilot, and Hunt List for hotline numbers.
• Configuring Jabber for CSF, BOT, TCT profiles.
• Hands on and good knowledge on creating UDP, CIPC and SEP phone profiles in CUCM and Voicemail profiles in CUC.
• Hands on and good knowledge on removing voicemail profiles and removing users from Phone Directory.
• Troubleshooting knowledge on both cisco desk phone and softphone related issues.
• Configuration and troubleshooting on Cisco Finesse.
• Retrieving CUCM Bulk administration reports & modifying bulk changes.
• Upgrading phone firmware in CUCM.
• Preparing CDR reports in Cisco Serviceability to troubleshoot call related issues.
• Logging case with Cisco TAC and co-ordinate with TAC for any ongoing issues in cisco.
• Troubleshooting the call flow in DN Analyzer.
• Collecting Logs in Cisco RTMT for troubleshooting and Monitoring RTMT for Disk Utilization, Memory & CPU utilization.