Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Personal Information
Knowledge Purview
Extracurricular Activities
Languages
Timeline
Generic
Juvana Joseph

Juvana Joseph

Chennai

Summary

Personable and dedicated customer success /experience representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Product Consultant

Meritto
Chennai
05.2024 - Current
  • Client Communication Management: Proactively monitor and respond to client queries, concerns, and feedback across communication channels, such as email and social platforms, ensuring timely, solution-oriented, and brand-aligned interactions.
  • Stakeholder Collaboration and Feedback: Act as the primary liaison between clients and internal teams, gathering feedback to drive platform enhancements, and ensure client satisfaction.
  • Client Retention and Relationship Management: Maintain strong relationships with clients by providing ongoing support, addressing concerns proactively, and collaborating to adapt solutions as their business evolves.
  • Content Moderation: Oversee and review user-generated content, such as posts, comments, and messages, to ensure alignment with platform guidelines and client-specific requirements, maintaining both compliance and brand integrity across digital touchpoints.
  • Cross-Functional Collaboration: Partner with marketing, product, and technical teams to escalate issues effectively, relay actionable feedback, and ensure customer needs are addressed comprehensively through aligned team efforts. Partnered with senior management team members to develop long-term product plans.
  • Customer Issue Resolution: Address customer concerns promptly and effectively by delivering accurate information, troubleshooting issues, and escalating cases when necessary—all while ensuring exceptional customer satisfaction.
  • Client Onboarding and Customization: Collaborate with clients to understand their business needs, customize Meritto's platform workflows, and ensure seamless adoption for optimized operations.
  • Process Optimization: Design and implement tailored solutions, like lead management and application workflows, to enhance efficiency and achieve client goals.
  • Brand Advocacy: Act as a strategic representative of the brand by delivering client-focused communication with empathy and consistency, ensuring alignment with brand values, while enhancing client experience and trust across all touchpoints.

Human Resources Intern

DOCTOSMART
05.2023 - 07.2023
  • Training Program Coordination: Assist in planning, organizing, and executing employee training programs, workshops, and orientation sessions to enhance skill development and performance.
  • Content Development and Delivery: Contribute to creating training materials, presentations, and e-learning modules, ensuring they are engaging and aligned with organizational goals.
  • Evaluation and Feedback: Monitor training effectiveness through assessments, feedback collection, and analysis, helping refine programs for continuous improvement.
  • Employee Engagement Support: Facilitate activities and initiatives that promote employee participation, motivation, and a positive organizational learning culture.
  • Project - A STUDY ON EMPLOYEE VALUE PROPOSITION

Talent Acquisition Intern

Action AID
Bangalore
12.2022 - 12.2022
  • Recruitment and Onboarding: Assisted in the recruitment process by screening resumes, coordinating interviews, and facilitating smooth onboarding for new volunteers and employees.
  • Training and Capacity Building: Supported the organization in planning and executing training programs to enhance the skills and effectiveness of team members and volunteers.
  • HR Documentation and Compliance: Maintained accurate employee and volunteer records, ensured compliance with organizational policies, and assisted in preparing HR reports.

Human Resources Intern

AJ TRADERS
Calicut
04.2022 - 05.2022
  • Payroll Management: Processed and managed payroll for three employees, ensuring timely salary disbursement and accurate calculation of deductions and benefits.
  • Employee Record Maintenance: Maintained up-to-date employee records, including attendance and leave management, to support payroll accuracy.
  • Policy Implementation Support: Assisted in drafting and implementing basic HR policies and procedures suitable for a small-scale business.

Education

MBA - Human Resources

CHRIST (Deemed to be University)
Bangalore
01.2024

B. Com - Accountancy

St Joseph's College, Devagiri
Kerala
01.2022

12th Grade -

SSHSS
Kerala
01.2019

10th Grade -

Infant Jesus
Kerala
01.2017

Skills

  • Expertise in high-volume client interaction management
  • Proficient in social media platforms and monitoring tools
  • Strong written and verbal communication, tailored to target audiences
  • Skilled in problem-solving and conflict resolution
  • Ability to manage multiple digital conversations simultaneously
  • Experienced in tracking and managing customer sentiment
  • Strong attention to detail and urgency in client responses
  • Proficient in Salesforce and social media management software
  • Excellent at prioritizing and resolving inquiries efficiently
  • Google ads account configuration
  • facebook lead ad form configuration
  • Onboarding
  • Talent Pipeline Management
  • Interviewing and Selection
  • Employer branding
  • Candidate experience
  • Product knowledge
  • CRM
  • Training and Development
  • Coordinating
  • MS Office Suite
  • Canva
  • MS Excel
  • Power BI

Affiliations

  • scout and guide troop, patrol leader
  • national service scheme active member
  • Forte Magazine website manager and audio jockey during my MBA
  • Appreciation from the educational management for creating an innovative website for the HR MBA, which was the first thing that happened in the entire MBA history at Christ University, Bangalore
  • Head of Documentation for three years in UG education

Certification

  • Google Ads Certificate, 2024
  • Google Display Certificate, 2024
  • HR Analytics Certification, KPMG, 2023
  • DEIB Workshop on Embracing Diversity & Inclusion, 2023

Personal Information

Date of Birth: 11/16/00

Knowledge Purview

  • Candidate Sourcing
  • Candidate Screening
  • Onboarding
  • Talent Pipeline Management
  • Interviewing & Selection
  • Employer Branding
  • Candidate Experience
  • Product Knowledge
  • CRM, JSON format
  • Training & Development
  • Coordinating

Extracurricular Activities

Troop Leader of scouts' and guides India Active member of the national service scheme Social concern project in NGO named Action Aid Website and podcast manager of Forte

Languages

  • English
  • Hindi
  • Tamil
  • Malayalam
  • C2
  • 6
  • C2
  • 6
  • C2
  • 6

Timeline

Product Consultant

Meritto
05.2024 - Current

Human Resources Intern

DOCTOSMART
05.2023 - 07.2023

Talent Acquisition Intern

Action AID
12.2022 - 12.2022

Human Resources Intern

AJ TRADERS
04.2022 - 05.2022

MBA - Human Resources

CHRIST (Deemed to be University)

B. Com - Accountancy

St Joseph's College, Devagiri

12th Grade -

SSHSS

10th Grade -

Infant Jesus

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Juvana Joseph