Juvot Costa
Dublin
Summary
I am dedicated and enthusiastic professional with strong communication and customer skills. I am passionate about delivering exceptional service. I thrive in dynamic environments, continuously learning and growing to contribute to organizational success. Enthusiastic professional with a commitment to excellence in customer service. Utilises leadership and critical thinking skills to mentor teams and resolve complex issues. Promotes a culture of professionalism and teamwork to enhance overall performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MANAGER IN CHARGE
MUTHOOT FINANCE LTD
Goa
02.2023 - 02.2026
- Worked with team to meet established goals
- Managed complaints with calm, clear communication and problem solving.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step by step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Trained and mentored employees to maximise team performance.
CUSTOMER ASSISTANT
DELFINOS MEGAMART
Goa
06.2022 - 08.2023
- Talking to customers in a friendly and helpful manner
- Stock control of all the store areas
- Following the freshness of the products in store.
- Keeping the store waste free.
- To be responsible and reliable.
- A good team player.
- Capability of working extra mile for our esteemed customers.
OFFICE ADMINISTRATOR
COMMSCOPE PRIVATE LIMITED
Goa
01.2022 - 05.2022
- Picking calls and replying to emails
- Scheduling appointment and surveys
- General administration work in the office.
- Preparing customer quotations.
- Being a receptionist doing responsibilities like greeting customers and visitors.
- Assisting with employee onboarding, record keeping and updating information boards.
BELL BOY (SERVICE ASSISTANT)
DONA SYLVIA RESORT
Goa
09.2021 - 01.2022
- Luggage handling taking care of departures new arrivals and storing it safely
- Providing rooms and explaining all the facilities
- Maintaining rooms like delivering items and small requests.
STORE EMPLOYEE
VISHAL MEGA MART STORES
08.2021 - 10.2021
- Worked in a speedy retail culture with long hours like 14 hours in a day.
- Sales associate being a cashier on a tills.
- Managing all the products in a store.
- Picking all the items.
- Checking their expiration dates.
Education
Bachelor of Commerce Degree -
Goa university
Goa, India08-2020
Higher Secondary School -
Damodar Higher Secondary School
03-2017
Skills
- Leadership
- Management Skills
- Time Management
- Communication Skills
- Critical Thinking
- MS WORD
- MS EXCEL
- TALLY ERP 9
- COMMUNICATION AND CUSTOMER SERVICE
- TIME MANAGEMENT AND MULTITASKING
- PROBLEM SOLVING
- TEAM COLLABRATION
- PROFESSIONALISM
Languages
English
Hindi
Konkani
Custom
I hereby declare that the above-furnished information is true to the best of my knowledge.
Certification
- 6 Months Course In Business and Finance like Business Application, Tally , GST .
Interests
- Reading Books
- Playing football
- Road tripping
Timeline
MANAGER IN CHARGE
MUTHOOT FINANCE LTD
02.2023 - 02.2026
CUSTOMER ASSISTANT
DELFINOS MEGAMART
06.2022 - 08.2023
OFFICE ADMINISTRATOR
COMMSCOPE PRIVATE LIMITED
01.2022 - 05.2022
BELL BOY (SERVICE ASSISTANT)
DONA SYLVIA RESORT
09.2021 - 01.2022
STORE EMPLOYEE
VISHAL MEGA MART STORES
08.2021 - 10.2021
Bachelor of Commerce Degree -
Goa university
Higher Secondary School -
Damodar Higher Secondary School