Juweriyah I
Chennai
Summary
Seeking a full time position to enhance working capacities and professional skill to pursue a highly rewarding career where I can apply knowledge and skills for continuous improvement and to pursue a demanding HR role within a reputed firm with the approach to take up responsibilities to accomplish organizational goals where in my skills and potentials are being utilized to the maximum alongside focusing on the scope of enhancing my personal skills and gaining maximum knowledge during my tenure to contribute to the growth of the firm
Overview
3
3
years of professional experience
Work History
Process Associate
HCL Technologies
Chennai
07.2022 - Current
- Supported Bank of Ireland clients in the banking sector
- The projects I worked on included supporting banking mobile apps, full banking customer service, risk, complaints, and anti-money laundering
- Trained, coached and mentored consultants to increase team productivity
- Participated in business development efforts by identify
- Resolved complex customer enquiries, disputes and complaints
- Identified ongoing issues and implemented solutions to maintain optimum service levels
- Assist customers with replacing lost or stolen cards and delivered exceptional customer service to grow business, resolve issues and maximize customer experience
- Assist banking customers who are victim to fraud
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone
Education
MBA-HR -
Madras University
03.2025
Bachelor’s - psychology
JBAS COLLEGE FOR WOMEN
01.2022
Skills
- Communication
- Visual management
- Quick learner
- MS Word
- Seeking a full time position to enhance working capacities and professional skill to pursue a highly rewarding career where I can apply knowledge and skills for continuous improvement and to pursue a demanding HR role within a reputed firm with the approach to take up responsibilities to accomplish organizational goals where in my skills and potentials are being utilized to the maximum alongside focusing on the scope of enhancing my personal skills and gaining maximum knowledge during my tenure to contribute to the growth of the firm
Projects
Survey on emotional intelligence and self esteem among young adults Survey on experience during lockdown Case study on thyroid
Disclaimer
I hereby declare that the above information given by me is true and correct to the best of my knowledge.
Languages
- English
- Tamil
- Hindi
- Urdu
Personal Information
- Date of Birth: 05/04/02
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Father's Name
Mohammed Ishaq
Timeline
Process Associate
HCL Technologies
07.2022 - Current
MBA-HR -
Madras University
Bachelor’s - psychology
JBAS COLLEGE FOR WOMEN
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