Jwelin George
Service Manager
Ernakulam
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Service Manager
Think And Learn
05.2022 - Current
• Counsel and guide students for improved academic performance.
• Resolve student concerns efficiently through the Sales Force portal.
• Utilize Lead Squared for streamlined lead and activity assignment.
• Monitor team progress, ensuring alignment with organizational goals. •Adeptly manage OMS, Tooljet, UX Achieve, TLLMs, and AMEYO for seamless operations.
• Monitor team progress, ensuring alignment with organizational goals. • Adeptly manage OMS,
• Investigate and resolve client issues, complaints, or discrepancies related to BTC operations.
• Collaborate with internal teams to address technical or operational challenges faced by clients.
• Provide assistance and support to clients regarding BTC-related queries and transactions.
•Foster a culture of continuous learning and professional development
International Business Associate
Cuemath
09.2021 - 02.2022
• Identifying profitable business opportunities
• Conducting extensive market research
• Creating actionable business strategies
• Nurturing relationships with clients
• Analysis of market trends
• Tracking business performance
• Allocating and managing the company’s resources
Business Development Associate
Think And Learn
12.2020 - 08.2021
• Worked on weekly target basis
• Identifying profitable leads and closing them on priority
• Working along pre-sales department to nurture relationship with clients
Education
Plus Two
St Anns Public School
EloorBachelor of Science - Mechanical Engineering
Adi Shankara Institute of Engineering
Kaladi, India 04.2001 -
Skills
Service Quality Management
undefinedTimeline
Service Manager
Think And Learn
05.2022 - Current
International Business Associate
Cuemath
09.2021 - 02.2022
Business Development Associate
Think And Learn
12.2020 - 08.2021
Bachelor of Science - Mechanical Engineering
Adi Shankara Institute of Engineering
04.2001 -
Plus Two
St Anns Public School
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