Jyeshtha Kumar
Program Management & Governance
Gurgaon
Summary
Dynamic Program Manager with a proven track record at Tech Mahindra, excelling in project management and stakeholder engagement. Achieved significant cost savings through process improvements and resource management, while fostering collaboration across teams. Adept at budgeting and enhancing operational efficiency, driving results that align with organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Manager
Tech Mahindra
04.2024 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Led cross-functional teams, fostering collaboration and driving results in line with company goals.
- Continuously evaluated industry trends, incorporating best practices into the organization''s operations strategy where applicable.
- Reduced operating costs through process improvements and resource allocation adjustments.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Streamlined operations by implementing efficient project management processes and strategies.
- Delivered measurable results in cost savings, efficiency gains, or risk mitigation efforts as part of an Operations Program Manager role.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Analyzed budgets, financial reports, and projections for accurate reporting of financial standing.
- Drafted reports for leadership for use in strategic planning and decision making.
- Increased financial efficiency by streamlining budget processes and implementing cost-saving measures.
- Created strategies to increase client revenue and reduce client spending.
- Managed $[Amount] annual budget that grew [Number]% in [Number] years.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Mentored junior team members to develop their skills and advance within the organization.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
Project Manager
Tech Mahindra
03.2022 - 03.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
IT Manager
IFFCO TOKIO General Insurance Company
02.2018 - 03.2022
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Managed vendor relationships, ensuring third-party resources met project specifications and quality criteria.
- Supported new product launches with robust pre-release testing efforts that ensured a smooth market introduction.
- Initiated root cause analysis efforts after identifying recurring issues in product builds or releases, leading to more effective problem-solving approaches in future projects.
- Collaborated with development teams to identify, report, and resolve issues efficiently.
- Optimized test coverage by analyzing risk factors and prioritizing critical areas for evaluation.
- Oversaw the creation of comprehensive test plans to ensure all requirements were addressed effectively.
- Streamlined test case documentation for easier reference and organization.
- Facilitated cross-functional communication, fostering strong relationships between testing and development teams.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
Senior Software Quality Assurance Analyst
Tech Mahindra
03.2016 - 12.2017
- Developed training materials for new team members streamlining their onboarding process.
- Identified critical bugs for resolution, reducing potential risks to endusers.
- Supported customer success teams by addressing escalated technical issues promptly and professionally.
- Enhanced user satisfaction by rigorously testing for usability and functionality issues.
- Mentored junior QA analysts, fostering a culture of continuous learning and improvement.
- Managed defect tracking systems, prioritizing issues based on impact and severity.
- Increased efficiency of software releases through implementation of effective change management processes.
- Participated in agile development methodologies to deliver timely solutions in fast-paced environments.
- Reduced project delays by effectively communicating progress reports to stakeholders on a regular basis.
- Developed comprehensive test plans and cases, resulting in accurate identification of software defects.
- Streamlined testing processes by implementing efficient test automation strategies.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Kept scripts and test cases updated with current requirements.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Developed and maintained defect databases for known issues.
Middleware Administrator
Tech Mahindra
07.2012 - 04.2016
- Participated in cross-functional projects, providing valuable input on middleware-related matters.
- Provided technical guidance to junior team members, fostering their professional growth.
- Streamlined application deployment processes for increased efficiency and productivity.
- Maintained up-to-date documentation for all middleware configurations and procedures.
- Collaborated with development teams to identify and resolve application-related issues.
- Developed custom scripts to automate routine tasks, reducing manual intervention requirements.
- Evaluated new technologies and tools for potential implementation within the organization''s middleware infrastructure.
- Managed software updates, ensuring seamless integration with existing systems.
- Reduced downtime by troubleshooting and resolving middleware issues in a timely manner.
- Facilitated smooth migrations between various middleware platforms without disrupting business operations.
- Enhanced system performance by monitoring and tuning middleware components.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
GED -
JNIT
Jaipur, India 04.2001 -
Skills
Project management
Program leadership
Stakeholder management
Process improvement
Resource management
Cost estimates & budgets
Interpersonal skills
Program reviews
Operations management
Budgeting and resource management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
Certification
[Area of certification], [Company Name] - [Timeframe]
Timeline
Program Manager
Tech Mahindra
04.2024 - Current
Project Manager
Tech Mahindra
03.2022 - 03.2024
IT Manager
IFFCO TOKIO General Insurance Company
02.2018 - 03.2022
Senior Software Quality Assurance Analyst
Tech Mahindra
03.2016 - 12.2017
Middleware Administrator
Tech Mahindra
07.2012 - 04.2016
GED -
JNIT
04.2001 -
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