Jyothiswaroop Rajan

• Engineering Leader, heading innovation from inception to implementation of core platform and customer experience solutions.
• Prioritizing customer-first approach, developed efficient cloud applications. Collaborated with business, sales, and engineering executives to drive exponential growth.
• Scaled payments platform from 4 transactions per second (TPS) to elastically scalable system handling 80 TPS and laid down the plan to further enhanced throughput to exceed 500+ TPS, establishing it as gold standard.
• Pioneered and spearheaded groundbreaking OSPR (Onboarding, Servicing, Payments, and Reporting) experience modernization initiatives, orchestrating the evolution from outdated and unresponsive dashboarding and checkout systems to an awe-inspiring, unified design across the entire plural product portfolio.
• Championed, orchestrated, and empowered a dynamic team of visionary Engineering Managers, Leaders, architects, and talented developers, spearheading the flawless execution of transformative technology modernization initiatives across multiple domains, including Platform, Experiences, Affordability, and Live support.

Senior Portfolio Manager/ AGM heading key digital portfolios at Olam. These portfolios consist of:

• Mobile and web applications in the Agri-Tech space, serving an impressive subscriber base of over 8 million users (AgriCentral)
• Innovation profiles that encompass cutting-edge Industry 4.0 initiatives that include Key Engineering projects with the potential to generate future revenue and the possibility of becoming spin-off subsidiaries.

Within this portfolio, my specific responsibilities include:

• Efficiently managing talent utilization, financial budgets, and digital licenses.
• Providing engineering leadership to design highly scalable and state-of-the-art Agri-tech products and solutions.
• Playing a crucial role in Olam's de-merger initiative for technology and business services.
• Establishing a software procurement framework for seamless adaptation and advancement.
• Cultivating relationships with external vendor partners, overseeing contract management for digital initiatives with 13+ partners and 15+ licenses.

Served as a strategic partner with Accenture, undertaking diverse leadership roles for Walmart across the USA and India. With over 7 years of experience in the USA, I contributed to various facets of Walmart's operations, including innovative strategies, modernization of legacy systems, orchestration of digital transformation initiatives, and seamless project delivery. My collaboration and technical leadership were instrumental in executing projects aligned with Walmart's global retail objectives.

Outlined below is my experience with Walmart, serving as a strategic partner via Accenture:

Consultant Delivery Manager - Inventory Management & Aisle Location Services:

• Managed delivery and operations for Walmart and Sam's Club, overseeing multiple retail application teams with a focus on inventory management and location services.
• Led the transition and modernization of retail mobile inventory management for Walmart Labs, enhancing system efficiency by over 25%.
• Spearheaded architectural improvements, reducing legacy system costs by 20% and achieving significant improvements in location accuracy.
• Coordinated the development of inventory solutions, ensuring tailored and timely delivery, impacting over 5000+ stores in the US.
• Consistently maintained a 98% on-time delivery rate, reflecting a commitment to efficiency, execution excellence, and successful project delivery.

Assoc. Management Consultant - International Store Systems:

• Led the development and modernization of retail inventory management applications for 13 global markets, impacting over 11000+ stores in regions including US, Canada, UK, Japan, China, India, Mexico, Argentina, Brazil, and 5 Central American markets.
• Collaborated with 20+ market leaders and product heads to custom-tailor inventory management and related applications, achieving a 30% increase in efficiency across different markets.
• Represented Accenture as a strategic partner in multiple international summits with stakeholders, ensuring the timely delivery of tailored solutions.
• Leveraged existing inventory solutions that were already designed and developed for the US market, and skillfully modified them to retain efficiency while adapting to the unique business needs of 13 other global markets, achieving a 25%+ reduction in development time.
• Played a key role in enhancing inventory management across diverse global regions, reflecting a commitment to innovation and excellence.

Assoc. Management Consultant - Cash Office & Point of Sale:

• Led and coordinated POS & Cash Office Engineering teams, streamlining solutions for system gaps, and driving a 20-30% increase in engineering productivity.
• Facilitated the team's cross-training in the IBM (Now Toshiba) 4690 system. Led the transformation of the system by migrating the embedded system (a 16-bit C++ based POS controller) to interact with point of sale terminals at the stores through RESTful calls. This modernization involved developing centralized APIs hosted over a private cloud, replacing the legacy embedded architecture. The transition not only enhanced the system's scalability and flexibility but also improved the SRE team's defect handling and analysis capabilities.
• Pioneered end-to-end automation solutions in ServiceNow, reducing service turnaround time by up to 5 days and saving over 500 hours monthly through innovative applications and customer request handling.

Application Specialist & Senior Software Engineer - Store Systems:

• As the lead engineer, actively guided and mentored teams, resulting in the resolution of over 100 critical flow defects and achieving a 20% reduction in defect count over the course of 18 months.
• Orchestrated the successful server migration of all legacy applications to upgraded environments, resulting in a 25% reduction in maintenance overhead.
• Seamlessly managed incident, problem, and change management for time-critical applications, consistently achieving over 98% resolution rate within SLA timeframes.
• Led the refinement and maintenance of essential applications, which included Inventory Management, Store Management tools (including Reporting tools, Inventory Management Suites, SKU Audits), Scales (Toledo, Hobart), and Store Item Management (comprising event tabs, offers, and pricing).
• Additionally, I had the distinct honor of successfully executing four consecutive Thanksgiving and holiday events, showcasing Accenture's excellence for Store systems operations: one event remotely from India (offshore) and three consecutively in the USA (Bentonville).

• Developed innovative solutions for sales and warranty applications, leveraging C# .NET, HTML, CSS, and JavaScript technologies.
• Collaborated extensively with on-site business partners, project managers, and delivery leads to gather and analyze requirements.
• Played a key role in the Technology Experts Group (TEG), producing rapid prototypes that enhanced client proposals and boosted business processes.
• Contributed to a 20% reduction in proposal turnaround time by delivering swift prototypes.
• Successfully delivered over 10 prototypes to support client proposals and demonstrate technological capabilities.

Engaged in Freelance/Part-time Pre-graduate Consultancy, delivering impactful solutions.

• Successfully executed 2 projects with dedication and skill.
• Developed an innovative share market analysis application for an individual client, focusing on market analysis and investment portfolio management. The application featured built-in calculators and graphical representations for effective investment decision-making. Created using VC++ and .NET technologies.
• Implemented a library inventory management system for a local library with multiple locations, optimizing resource allocation and staff management. Utilized Linux, Apache, MySQL, and PHP (LAMP) technologies for efficient tracking and streamlined operations.
• Demonstrated technical prowess and adaptability, contributing valuable real-world experiences