JYOSTNA MOHARANA
Insurance Operations Specialist
Kochi
Summary
Dynamic operations professional seeking a mid-level role in Backend/Operation Administration within a reputable organization. Proven expertise in managing and optimizing operational processes while leveraging strategic planning to enhance efficiency and productivity. Recognized for strong decision-making abilities and reliability under pressure, consistently delivering results in challenging environments. Demonstrated success in effective problem-solving and fostering a collaborative workplace culture.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Assistant Manager-Operations
Health Assist Insurance TPA Pvt Ltd. (Safeway Insurance TPA Pvt Ltd.)
04.2023 - Current
- Coordinate with the insurance company.
- Supervise and mentor staff to ensure performance.
- Assist and motivate team members to achieve a common goal.
- MIS Analysis.
- Led operational efficiency initiatives that streamlined workflow processes, resulting in improved service delivery and customer satisfaction.
- Oversaw the coordination of daily operations, ensuring alignment with organizational goals and effective resource utilization.
- Analyzed operational procedures to identify areas for improvement, successfully enhancing productivity and reducing turnaround times.
Insurance Operations Consultant
HTIC GLOBAL (Cross Road Insurance-Dubai)
10.2021 - 06.2022
- Verifying the documents to issue the policy.
- Assisting the Sales team regarding premium calculation and understanding the table of benefits of different insurers.
- Interacting with insurance companies regarding policy issuance.
- Collaborated with cross-functional teams to streamline claims processing, significantly reducing turnaround times for customer service.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
Manager–Corporate Customer Relations
Good Health Plan Ltd. (Corporate Office) Hyderabad
06.2007 - 09.2011
- Interacting with insurance companies and corporations.
- Preparing MIS reports and maintaining them to keep track of corporate requirements.
- Co-ordinating with branch managers of our various branch offices.
- Maintaining strong and effective liaison with heads of various corporates and Insurance Companies.
- Reviewing the performance of Subordinates, and keeping the team motivated to ensure high-performance levels.
- Training of new joiners to ensure quick induction and understanding of work specifications.
- Handling claim portfolio of big corporates like Bar Council of A.P, Credit card Division of Andhra Bank, Aurobindo Pharma, Hetero Drugs, etc.
- Served as a key liaison between departments, facilitating communication that improved collaboration and reduced response times to customer inquiries.
- Mentored junior staff in customer relations best practices, fostering a knowledgeable team that improved client retention rates.
Education
P.G Diploma - Insurance Management
Symbiosis
Pune01.2007
P.G Diploma - Business Management
AIIMAS
Chennai01.2003
L.L.B. - Law
Utkal University
Bhubaneshwar, Orissa01.2002
B.Sc. - Science
Dev Ray College
Bhubaneshwar, Orissa01.1999
Skills
- Insurance process optimization
- Insurance service co-ordination
- Client Relationship Management
- Operational efficiency
- MIS analysis
- Turnaround time reduction
- Task prioritization
- Team motivation
- Performance review
Brief Overview
- 12+ years of qualitative experience in Insurance Operations, Client Relationship Management and Team Management.
- Working at M/s Health Assist Insurance TPA Pvt Ltd. (Safeway Insurance TPA Pvt Ltd.) as Assistant Manager-Operations.
- Worked at M/s HTIC GLOBAL as Insurance Operations Consultant.
- Previously worked at M/s Good Health Plan Ltd. (T.P.A) at their Corporate Office as Manager–Corporate Customer Relations.
- An innate flair for accepting challenges with entrepreneurship abilities in managing & leading overall functions and achieving desired objectives.
- Adept in managing & leading teams for running successful process operations & experience in developing procedures and service standards for business excellence.
- An effective communicator with excellent relationship-building & interpersonal skills. Strong analytical, problem solving & organizational abilities.
Personal Dossier
- Date of Birth: 25th July 1979
- Address: 34-449-A1, (PRA-79) Thejus Avenue Lane, Padivattom, Edapally P.O, Kochi, Kerala-682024
- Location Preference: Kochi, Hyderabad
- Marital Status: Married
- Gap Years: Was abroad with family
Timeline
Assistant Manager-Operations
Health Assist Insurance TPA Pvt Ltd. (Safeway Insurance TPA Pvt Ltd.)
04.2023 - Current
Insurance Operations Consultant
HTIC GLOBAL (Cross Road Insurance-Dubai)
10.2021 - 06.2022
Manager–Corporate Customer Relations
Good Health Plan Ltd. (Corporate Office) Hyderabad
06.2007 - 09.2011
P.G Diploma - Business Management
AIIMAS
P.G Diploma - Insurance Management
Symbiosis
L.L.B. - Law
Utkal University
B.Sc. - Science
Dev Ray College