Jyothi Damarla

• Reduced downtime for clients by conducting thorough troubleshooting and resolving complex technical issues.
• Increased operational efficiency through regular monitoring, analysis, and optimization of network systems.
• Reviewed and tested installations for compliance with quality control standards.
• Updated software and firmware with latest patches.
• Monitored and maintained Audiocodes,and ATA's M800,MP524 and MP124E equipment at multiple locations.

• I have worked with Google company and worked with Google clients on troubleshooting issues and familiar with Google tools.
• Worked with the service providers, vendors and raising the tickets and communicating with them through mails and familiar with Google Environment.
• Having knowledge on the configuring gateways, Audio-codes and familiar with Microsoft environment.
• Creation of Agents based on user request.
• Ability to research and identify alarms/errors in the PBX, Interface with vendor tech support for troubleshooting of hardware.
• Checklist – Perform daily/monthly checklists.
• Responding for users queries through Email & Phone.
• Attending conference calls with service providers and clients during link failure or major problems and reducing the total downtime period during production.
• Reduced downtime for clients by conducting thorough troubleshooting and resolving complex technical issues.
• Increased operational efficiency through regular monitoring, analysis, and optimization of network systems.
• Reviewed and tested installations for compliance with quality control standards.
• Updated software and firmware with latest patches.
• Built strong relationships with vendors, negotiating favorable contracts for equipment procurement and services.
• Delivered high-quality documentation on completed projects, facilitating smooth handover to maintenance teams.
• Monitored and maintained Audiocodes of MP524,MP124E and M800 gateways equipment at multiple locations.
• Maintained a high level of industry knowledge by attending conferences, workshops, and training sessions relevant to telecom engineering trends.
• Worked with business partners to research, implement and support technology.
• Coordinated with management to develop resource allocation plans that maximized productivity while minimizing costs.
• Optimized network capacity by planning and executing seamless integration of new technologies.
• Supported junior engineers in their professional development through active mentoring and guidance on best practices in the field of telecommunications engineering.
• Contributed to company growth by participating in business development activities such as proposal writing and client presentations.
• Managed project budgets effectively, consistently completing projects within allocated resources without sacrificing quality or functionality.
• Enhanced customer satisfaction with timely and effective resolution of service complaints.
• Developed cost-effective solutions for clients by conducting thorough cost-benefit analyses on proposed projects.
• Developed customized telecom engineering solutions for diverse clientele, ensuring optimal network performance.
• Promoted a culture of safety within the team by adhering to established protocols and guidelines during fieldwork assignments.
• Demonstrated exceptional communication skills by presenting technical information to non-technical stakeholders, fostering understanding and collaboration.
• Installed, maintained and supported voice/data applications.
• Performed telecommunication and networking business evaluations.
• Oversaw decrease in average daily number of trouble tickets by 50 to 100% after expanding helpdesk support to 24/7 operations.
• Coordinated installation of new users and relocations of existing users.
• Performed day-to-day monitoring, management, administration and support of alarm systems.
• Worked closely with network administrators and server engineers to deliver quality service.
• Maintained appropriate environmental conditions in telephone equipment rooms.
• Researched and recommended network and data communications hardware and software.
• Developed and implemented procedures for preventive maintenance, backup, and data recovery.
• Developed cost estimates for system and component implementation and operation.
• Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
• Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
• Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
• Monitored production applications and systems.
• Managed user accounts,access permissions, password reset and mailbox support.
• Prepared incident reports and technical documentation.
• Monitored logs and alerts
• Handled tickets and Incidents within SLA timeline.
• Performs the rootcause analysis for recurring issues.
• Troubleshoot and resolve the technical issues and application issues.
• Knowledge of monitoring tools like

Alerts

Dashboards to track systems

API calls

User Interactions

Log Anakytics(Kusto)

Network/device monitoring logs

Service now/JIRA

>> I am willing to work in any kind of shift

• Interpreted electrical schematics and design documents for system installation and build-out.
• Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.