Summary
Overview
Work History
Education
Skills
Personal Qualities
Personal Information
Languages
Hobbies and Interests
Timeline
Generic

JYOTHI H.K

Bangalore

Summary

Objective – Looking for a position in a company that needs and values quality customer support service and can benefit from my positive interaction skills which will ultimately improve customer satisfaction. The general responsibility of the customer service representative is to provide customer support services on the company platforms. As a customer service representative, one of the most challenging issues is handling different customers – irate customers, offensive customers and defensive customers. Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name

Overview

17
17
years of professional experience

Work History

Senior Executive

Reliable Logistics Solutions Private Ltd
- Current
  • Provided customer statistics regarding shipments via email or through verbal transmission
  • Kept communication flowing with customers on a daily basis to ensure the highest business
  • Processed new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customers
  • Reported and documented any irregularities to the supervisor immediately
  • Maintained relationships with carriers and customers
  • Dealt with a high volume of inbound and outbound phone calls
  • Communicated with internal and external groups, especially on high-priority loads and customers
  • Proactively provided tracking updates to customers and warehouses
  • Built and maintained customer relationships and improved customer retention.

Customer Service Executive

V-Xpress ( A Division Of V-Trans India )
Bangalore
- 11.2016
  • Responded promptly and answered/resolved customer inquiries and complaints
  • Investigated and resolved service issues
  • Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
  • Communicated directly with customers by phone, Email, and face to face
  • Managed customer support queries daily; directly supported customers with general end-user inquiries and technical issues in a timely manner.

Customer Service Representative

GATI-KWE Pvt Ltd. (GATI Ltd)
Bangalore
10.2007 - 01.2013
  • Handling problems of both internal & external customers
  • Assisting in Sales by giving lead for new business, retaining of existing customers by gaining confidence by solving the queries on time
  • Customer Satisfaction Surveys
  • Resolving the problems with internal management
  • Sending of daily MIS reports stating the exact issues of the customers based on customer requirement.

Education

Skills

  • Strong Interpersonal communication skills
  • Problem analysis and problem solving
  • Organizational skills
  • Customer service orientation
  • Adaptability
  • Ability to work under pressure
  • Initiator
  • Ability to communicate
  • Make appropriate decisions
  • Intelligent
  • Highly motivated
  • High-level of patience

Personal Qualities

  • Leadership and teamwork qualities.
  • Hardworking and result oriented person.
  • Shining star award (Best Performance Award) for the month NOV 11(GATI).
  • Shining star award (Best Performance Award) for the month of DEC 2015 (V- Xpress) for retention and grabbing ever highest sales of existing customer .
  • Shining star award (Best Performance Award) for the month of AUG 2016 (V- Xpress) for retention and grabbing ever highest sales of existing customer .
  • Received excellent positive feedback from customers.

Personal Information

  • Date of Birth: 03/15/86
  • Gender: Female
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Kannada

Hobbies and Interests

  • Travelling
  • Watching Television

Timeline

Customer Service Representative

GATI-KWE Pvt Ltd. (GATI Ltd)
10.2007 - 01.2013

Senior Executive

Reliable Logistics Solutions Private Ltd
- Current

Customer Service Executive

V-Xpress ( A Division Of V-Trans India )
- 11.2016

Similar Profiles

CREATE PROFILE
JYOTHI H.K