Jyothi Jangam
Senior Systems Analyst
Bengaluru
Summary
Results-driven Senior Systems Analyst with a strong history at Tesco, focused on improving system functionality and boosting team productivity. Expert in leveraging DevOps tools and implementing change management strategies to drive cross-functional initiatives and achieve notable process enhancements. Proficient in ITIL and Scrum methodologies, bringing exceptional analytical skills and collaborative expertise to every project.
Overview
10
10
years of professional experience
Work History
Senior Systems Analyst
Tesco
Bengaluru
06.2015 - Current
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Participated in cross-functional team meetings to discuss process improvements.
- Created detailed documentation on new product features and functionality.
- Tested software applications before release into production environment.
- Supported internal teams with technical expertise in product usage and functionality.
- Performed root cause analysis on complex technical issues.
Education
Master of Science - Computer Science
University of Hertfordshire
Hatfield, Hertfordshire, United Kingdom05-2010
Bachelor of Science - Electrics & Electronics
G Narayanamma Institute of Technology & Sciences
Hyderabad, IndiaSkills
- ITIL framework
- Change management
- Requirements gathering
- Systems analysis
- User acceptance testing
- Windows operating system
- Disaster recovery planning
- System testing
- Scrum framework
- Software development life cycle
- Continuous integration
- Version control systems
- Configuration management
- Monitoring and logging (splunk, grafana)
- Release management
- Linux operating system
- Azure cloud services
- AWS services
- DevOps tools (jenkins, docker, kubernetes)
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Kannada
Upper Intermediate (B2)
B2
Timeline
Senior Systems Analyst
Tesco
06.2015 - Current
Master of Science - Computer Science
University of Hertfordshire
Bachelor of Science - Electrics & Electronics
G Narayanamma Institute of Technology & Sciences
Similar Profiles
Vasim KhanVasim Khan
Senior Software Engineer at TescoSenior Software Engineer at Tesco
Rikki GilchristRikki Gilchrist
Colleague at TescoColleague at Tesco
Shannon CrossShannon Cross
Picker and packer at TescoPicker and packer at Tesco