Jyothi K
Ajith Nagar Ujire
Summary
Independent Front Office Trainee Supervisor with experience meeting customer expectations effectively having sales closure skills. Talented at handling issues and complaints in timely manner. Developed skills like Time management, verbal and non verbal communications. Having an Multi task handling exposure
Overview
12
12
years of professional experience
Work History
Front Office Trainee Supervisor
The Ocean Pearl Ujire
Ujire
08.2022 - Current
- Greeted guests upon arrival, provided guest service and checked-in and checked-out hotel guests.
- payments process's from guest for room charges and incidentals.
- Assisted with room reservations, Retention changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Resolved Guest complaints in a timely manner while following company policies and procedures.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Assisted in training new front desk clerks on proper procedures and protocols.
Credit Operator
Bajaj Finance
Mangalore
09.2013 - 01.2014
- Negotiated payment plans with customers to ensure timely repayment of debt,monthly EMI
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Customer Service Executive
Mphasis H P Company
Mangalore
06.2012 - 07.2013
- Provided prompt and courteous service to customers via phone, email, and chat.
- Assisted with customer inquiries related to product information, order status, returns and exchanges.
- Processed orders accurately and efficiently in accordance with company policies.
Education
B.com - B.com
Besent Womens College
Mangalore04-2012
PUC - Ecommerce
Paduva Pre University College Nanthoor
Mangalore03-2009
High School Diploma -
Paduva High School
Mangalore03-2007
Skills
- Sales Support
- Reservation Management
- Skilled in Hotel Software IDS
- Telephone Etiquette
- Guest Relations
- Front Desk Operations
- Communication in Multiple languages - English,Kannada, Hindi
Accomplishments
- Awarded for Best Tripadvisor Reviews as a Team.
Languages
English
First Language
Timeline
Front Office Trainee Supervisor
The Ocean Pearl Ujire
08.2022 - Current
Credit Operator
Bajaj Finance
09.2013 - 01.2014
Customer Service Executive
Mphasis H P Company
06.2012 - 07.2013
B.com - B.com
Besent Womens College
PUC - Ecommerce
Paduva Pre University College Nanthoor
High School Diploma -
Paduva High School
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