Jyothi Kounder
Assistant Manager - Human Resource
Mumbai,MH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Sr. Quality Evaluator
Concentrix Services India Pvt Ltd
Mumbai
01.2022 - Current
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained quality assurance procedure documentation.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Administered various internal quality audits and assessed results to inform corrective action measures.
- Analyzed quality and performance data to support operational decision-making.
Quality Evaluator
Concentrix Services India Pvt Ltd
Mumbai
02.2020 - 01.2022
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Collaborated with production staff to establish and meet quality standards
- Performed root cause analysis to identify and resolve defects, improving quality standards.
Sr Advisor
Concentrix Services India Pvt Ltd
Mumbai
06.2018 - 02.2020
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
Advisor - Operations
Intelenet Global Services
Mumbai
04.2017 - 04.2018
- Managed customer relations through communication and helpful interactions.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
Education
B.Com - Commerce
Mumbai University
Mumbai 02.2016 - 02.2019
Skills
Sales
undefinedTimeline
Sr. Quality Evaluator
Concentrix Services India Pvt Ltd
01.2022 - Current
Quality Evaluator
Concentrix Services India Pvt Ltd
02.2020 - 01.2022
Sr Advisor
Concentrix Services India Pvt Ltd
06.2018 - 02.2020
Advisor - Operations
Intelenet Global Services
04.2017 - 04.2018
B.Com - Commerce
Mumbai University
02.2016 - 02.2019
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