Jyothi Prakash
Customer Service Manager
Pakala
Summary
Dedicated HEMM Service Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Site Manager
Sandvik Mining and Rock technology India Pvt Ltd.
1 2022
- Responsible to handle the site requirements as per contract, Monthly meeting with customer regarding performance of machine, Monthly meeting with team.
Product Specialist & Shift In Charge
Sandvik Mining and Rock technology India Pvt Ltd.
2015.07 - 2022.02
- Responsible to handle a general shift, Tool box Meeting conducting, Safe work instruction, Overhauling of components, troubleshooting, preparing action points to decrease MTTR and Increase MTBF, Maintenance planning and Training.
Service Engineer (Boom Pump, Stationary Pump)
Putzmeister Concrete Machines Pvt ltd.
2011.11 - 2013.11
- Maintenance & Trouble shooting of Boom Pump, Stationary Pump.
Service Engineer (Drillers, Hauling, Loaders)
Sandvik Asia pvt ltd. (Underground machinery's)
2010.12 - 2011.11
- Maintenance & trouble shooting of Drillers, Haulers, Loaders
Sr. Service Engineer (Road equipment -IR & Volvo), Compressors (Ingersoll rand)
Vijay Engineering Equipment India Pvt. (Volvo & IR dealer –AP)
2006.01 - 2010.08
- Field trouble shooting, Managing customer expectation in AMC, Parts business and Inventory planning for Road construction (IR & Volvo)
Education
S.S.C. -
1999.06 -
Intermediate Auto Mobile Engineering technician - undefined
Diploma in Auto Mobile Engineering - undefined
Skills
Team Leadership
Site Inspection and Management
Site Safety
Problem-Solving
Safety Procedures
Inventory Management
Site coordination
Project Management
Personal Information
- Father's Name: M. Jayavelu
- Date of Birth: 11/11/83
- Nationality: Indian
- Marital Status: Married
Languages
English
Tamil
Telugu
Hindi
Timeline
Product Specialist & Shift In Charge
Sandvik Mining and Rock technology India Pvt Ltd.
2015.07 - 2022.02
Service Engineer (Boom Pump, Stationary Pump)
Putzmeister Concrete Machines Pvt ltd.
2011.11 - 2013.11
Service Engineer (Drillers, Hauling, Loaders)
Sandvik Asia pvt ltd. (Underground machinery's)
2010.12 - 2011.11
Sr. Service Engineer (Road equipment -IR & Volvo), Compressors (Ingersoll rand)
Vijay Engineering Equipment India Pvt. (Volvo & IR dealer –AP)
2006.01 - 2010.08
S.S.C. -
1999.06 -
Site Manager
Sandvik Mining and Rock technology India Pvt Ltd.
1 2022
Intermediate Auto Mobile Engineering technician - undefined
Diploma in Auto Mobile Engineering - undefined
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