Jyothi Raj
Bangalore
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Energetic Team Leader with exceptional leadership and motivation skills. Encourages team members to meet and exceed performance targets while maintaining quality and consistency. Diplomatic communicator with high-level emotional intelligence and conflict management skills.
Overview
11
11
years of professional experience
Work History
Team Leader
ATG Business Solutions Private Limited
12.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Completed audits and risk assessments to achieve regulatory compliance.
- Conducted performance reviews, providing constructive feedback and personal development plans.
- Developed comprehensive training program's for new hires, enhancing team skill sets and performance.
- Coordinated with other departments to ensure seamless collaboration on cross-functional projects.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Facilitated bi-weekly team meetings to discuss progress, obstacles, and brainstorm solutions.
- Assisted with team recruitment, interviewing and onboarding.
Senior Account Protection Specialist
American Express Private Limited
05.2021 - 12.2021
- Managed sensitive information with utmost confidentiality, upholding ethical standards and customer trust.
- Reported findings and recommendations for further action to management and relevant authorities.
- Prepared detailed reports on fraud investigation outcomes, providing valuable insights for process improvement.
- Utilized advanced analytics tools to monitor transactions in real-time, promptly identifying suspicious activities.
- Monitored customers' account activity for signs of money laundering or other illicit activities.
- Conducted thorough investigations of suspicious activity to determine if financial crime occurred.
- Maintained detailed records of investigations, findings, and actions taken for future reference and reporting purposes.
Fraud Analyst
J P Morgan Chase and Co.
06.2017 - 05.2021
- Document customer account activities thoroughly and concisely
- Place appropriate restrictions and hold on accounts deemed to have fraud activity
- Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items
- Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions
- Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
- Monitor system generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking, and account openings
- Make accurate decisions to close risky relationships, place and remove restrictions on accounts, return ACH/cancel wires
- Place restriction and hold on checking accounts to review checks to determine fraud or scams, to prevent loss for bank and customers
Bank Advisor (Portfolio Management)
Concentric Daksh Pvt. Ltd. (Formerly IBM)
08.2016 - 11.2017
- Handle queries and complaints from customer calls quickly and effectively
- Ensure timely handling and escalations as required
- Maintain customers contact records to reflect current information
- Meet the expected turnaround time
- Analyze, Assess and Report cases accurately
- Escalate cases basis the Escalation Matrix as and when required
- Setting Payment plans as per the customer’s earnings and expenditures
Sr. Associate
Altisource
09.2015 - 05.2016
Business Development Executive
City Logistics
10.2013 - 07.2014
Education
PUC-Commerce -
Indo Asian Academy
01.2012
SSLC -
Gem English High School
01.2010
Skills
- Willingness to learn new things
- Excellent interpersonal skills
- Excellent coordination skills
- Hard working
- Result oriented
- Highly adaptive
- Sincere
- Committed
- Highly self-motivated
- Ability to create and maintain effective business relationships with customers
- Good communication skills
Personal Information
- Father's Name: Vikram Raj
- Date of Birth: 27/06/1994
- Gender: Female
- Nationality: Indian
- Religion: Hindu
Hobbies and Interests
- Watching Real Crime series/documentaries
- Travelling
- Listening to Music
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge. I Shall be highly grateful if you could provide me with an opportunity to grow with the organization. I will be looking forward to hear from you soon and will consider It a great privilege to be of a part of the team.
Timeline
Team Leader
ATG Business Solutions Private Limited
12.2021 - Current
Senior Account Protection Specialist
American Express Private Limited
05.2021 - 12.2021
Fraud Analyst
J P Morgan Chase and Co.
06.2017 - 05.2021
Bank Advisor (Portfolio Management)
Concentric Daksh Pvt. Ltd. (Formerly IBM)
08.2016 - 11.2017
Sr. Associate
Altisource
09.2015 - 05.2016
Business Development Executive
City Logistics
10.2013 - 07.2014
SSLC -
Gem English High School
PUC-Commerce -
Indo Asian Academy
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