Summary
Overview
Work History
Education
Skills
Certification
Projects
Affiliations
Languages
Timeline
Generic

JYOTHI S L

Kottayam

Summary

MBA graduate with specialization in Marketing, Finance, and Human Resources. Experienced in customer service, sales, and market research, with strong skills in CRM management and data analysis. Demonstrated success in enhancing customer satisfaction and improving operational efficiency. Focused on utilizing analytical skills and leadership to drive organizational growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Allianz Services
Trivandrum
06.2024 - 11.2024
  • Resolved technical and service-related customer issues promptly, enhancing satisfaction scores.
  • Maintained a detailed client interaction database, reducing follow-up resolution time by 20%.
  • Collaborated with internal teams to escalate product-related challenges for swift resolution.
  • Identified recurring customer pain points and proposed solutions to enhance service delivery.
  • Maintained knowledge of company policies and procedures for service excellence.
  • Documented customer interactions in the CRM system systematically.

Executive Trainee - Sales & Marketing

HDFC Life Insurance Co. Ltd
06.2023 - 05.2024
  • Generated financial and sales reports that guided senior management, improving operational efficiency by 15%.
  • Led a digital marketing outreach campaign that increased customer engagement by 12% through targeted communications.
  • Conducted comprehensive competitor and market analysis to identify new sales opportunities.
  • Assisted in developing customer engagement strategies for insurance products.
  • Supported client inquiries by providing detailed product information and guidance.
  • Coordinated with underwriting teams to ensure timely policy approvals and documentation.
  • Assisted in preparing monthly financial statements using accounting software programs.

Market Research Intern

Hindustan Latex Limited (HLL)
Chennai
05.2022 - 07.2022
  • Conducted market surveys to gather consumer insights for product development.
  • Executed comprehensive market research and trend analysis on consumer health products.
  • Utilized Excel and Google Forms for data collection, producing detailed survey reports.
  • Presented strategic recommendations and research findings to executive leadership team.
  • Assisted in preparing thorough reports on market analysis results.
  • Supported marketing team in developing promotional strategies aligned with research insights.

Education

MBA - Marketing & Human Resources

Jansons School of Business
Coimbatore, Tamilnadu
05-2023

BA - English Literature

Nesamony Memorial Christian College
Marthandam
05-2021

12th Grade -

Christuraja Matric School
Marthandam
05-2018

Skills

  • Strategic marketing and sales
  • Customer relationship management
  • Market research and data collection
  • Business communication
  • Team leadership and collaboration
  • Conflict resolution
  • Time management and prioritization
  • Microsoft Excel proficiency
  • Microsoft PowerPoint expertise
  • Microsoft Word documentation
  • Google Workspace applications
  • CRM tools knowledge
  • Digital marketing fundamentals
  • SWOT analysis and competitor evaluation
  • Data interpretation and visualization
  • Report writing and presentation

Certification

  • Fundamentals of Digital Marketing - Google Digital Unlocked
  • Basics of Excel for Data Analysis - LinkedIn Learning
  • Salesforce CRM Introduction - LinkedIn Learning
  • Administrative Human Resources - LinkedIn Learning
  • HR and Human Resources Payroll - LinkedIn Learning

Projects

HDFC Life - promotional mix analysis, evaluated promotional strategies, and recommended multi-channel marketing improvements

HLL - Menstrual Cup Market Study, conducted research on product launch effectiveness, and findings published in an academic paper

Affiliations

  • Led and organized multiple NSS service programs as an active volunteer
  • Represented school in basketball and throwball competitions
  • Enjoys reading, mentoring peers, and volunteering in local community events

Languages

English
Proficient (C2)
C2
Malayalam
Native
Native
Tamil
Proficient (C2)
C2

Timeline

Customer Service Executive

Allianz Services
06.2024 - 11.2024

Executive Trainee - Sales & Marketing

HDFC Life Insurance Co. Ltd
06.2023 - 05.2024

Market Research Intern

Hindustan Latex Limited (HLL)
05.2022 - 07.2022

MBA - Marketing & Human Resources

Jansons School of Business

BA - English Literature

Nesamony Memorial Christian College

12th Grade -

Christuraja Matric School

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