Jyothi Udayagiri

In my total tenure of six years working at Accenture, I worked in different roles, on different projects, and with different clients, where each experience is special and a learning opportunity. I worked with Upgrade Projects, Support Projects, Implementation Projects, Post-Implementation Projects, Transition Projects, and Oracle Projects.

My main clients include Cisco, Cigna, Celgene, Best Buy, and Alleris Projects.

• My role with Cisco as an Individual Contributor/Business Analyst involves working with different stakeholders of I2C, doing the business impact analysis, and creating scope items for enhancements. Create user stories, BRDs, identify solutions, review the code changes, work with the development team on code changes, complete the manual and regression testing, and deploy the changes to production successfully.
• @ Cigna, I have completed the transition of the as-is process from TCS to Accenture and successfully deployed the transition with '0' defects, and stabilized the process. Supported all the financial module defects and errors, and handled all P1, P2, P3, and P4 of Production Support within SLAs.
• @ Best Buy Project and Alleris Projects were support projects where we handled the errors, supported financial modules, ran FTP files, worked on interface errors, and ran month-end reports according to the maestro month-end calendars.
• @ Celgene project was an upgrade project where my role was an individual contributor role, working on the defects raised by the SMEs during the upgrade.

In my total tenure at Genpact for 10 years, I have worked on three processes. I have done three transitions and two remote transitions..

1. GE Rail Services-Sep 2004 to October 2007

• I have worked on GE Rail customer care, then worked in the cash application process, where, as a process specialist and process trainer, I handled the entire bank statement, which had different payments like credit card, EFT, ACH, CHIPH, lockbox, and incoming/international money transfers.
• Working as a Quality Auditor for Cash Applications.
• Always coordinated with the Collections team in our day-to-day activities.
• Always tried to recognize the revenue and posted it to the proper GL accounts.
• I have kept the unapplied cash at a minimal level, and upon recognition of this, I have received an Employee of the Quarter Award.
• Accuracy, TAT, and volume processing are maintained.
• Worked as an all-rounder in the team.

2. Hyatt Chain of Hotels - November 2007 to February 2012.

• Went onsite to the U.S. on an L1 visa from February 2008 until July 2008 for transition.
• I was a part of the Shared Service Center setup in Oklahoma for Hyatt Hotels.
• Hyatt has 110 Hyatt hotels all over the U.S., and 10 hotels each month were being transitioned to the Shared Service Center, where they were unifying the accounting under one roof.
• Worked with Accenture (who took up Oracle implementation with Hyatt) on the smooth setup of accounts from legacy systems to the Oracle Receivable module.
• Worked with the client on the successful setup of Credit Management.
• Worked as a data master and have done setups for customers, like credit cards and direct bills, and mapped them accordingly.
• I have done the banking setups for different banks.
• For all the new go-live hotels, I checked the mapping codes of the receivables, commissions, and gave approval to the stabilization team, and reported the missing factors for going live in Oracle.
• Streamlined the dispute management of credit cards and, for the same, received a dollar award of $4,000 from Tom Pascarella, Finance Director of Hyatt.
• Worked on mapping the lockbox files to accounts receivable, avoiding manual creation of receipts.
• Auto match of invoices to receipts by coordinating with the bank and making the essentials, like customer name and invoice number, prerequisites. When that file is placed on the FTP server, once the lock box request is run, it can automatically match with the open invoice.
• Reported and tracked bugs in the Process and Project Management.
• Check the IJ (Income Journals), with the source system to Oracle, and log the ticket for any discrepancies found.
• I have done monthly and yearly closing of AR sub-ledgers and GL.
• Create CCIDs; map them to child-parent accounts.
• Monitored employee attendance records, timekeeping, and payroll information.
• Conducted regular performance reviews for employees to identify areas of improvement.

3. McGraw-Hill Companies - March 2012 to September 2014.

• I traveled on a B1 visa in 2012 for the client, McGraw-Hill Companies, for post-implementation, migration, and transition for about three months.
• I traveled on a B1 visa from 2013 to 2014 for the client McGraw-Hill Companies during the second phase of logical separation (December 2013 to February 2014) between McGraw-Hill Education and McGraw-Hill Financial, and I worked on GL, CM, FA, AGIS, and External Interfaces.
• Involved in post-implementation, development, and testing of Oracle Applications Financial R12 GL, FA, AGIS, and CM modules.
• Determined business requirements for integration, including a review of the chart of accounts to ensure adequate coverage for financial and statutory reporting.
• Set up the values in the global and local COA, and build the intercompany relationships.
• Prepare GL task schedules for the respective month in Maestro.
• Open and close periods for GL primary and secondary ledgers.
• Create sequencing and document sequencing for the primary and secondary ledgers.
• Receive EIM feeds from the feed owner, place them in WS-FTP folders, and monitor the business validations and postings in Oracle.
• Run the required jobs/ programs (auto/manual) in Maestro according to the month end close activities and place them in the respective folders
• Updating the Cross Validation Rules according to the business specifications.
• Mapping the local Chart of Accounts to the Global Chart of Accounts for the reporting.
• Preparing and presenting financial reports to management, stakeholders, and other departments, ensuring clear and concise communication of financial information.
• Upload the exchange rates into Oracle, as well as on the internet, and replicate the same to the ledgers.
• Prepare monthly calendars, get the jobs scheduled in Maestro, and monitor them in Job Scheduler.
• Set up or modify the mass allocations and recurring JEs based on requests from the client.
• Set up the LE and UC in the content set on a daily basis using an SQL query. Coordinate with client managers, key users, and other teams for issue resolution and to obtain sign-off for the release to be moved to production.
• Played a significant role in system integration testing.
• Prepare Standard Operating Procedure (SOP) manuals, and post Live Support.
• Set up the relationships in AGIS with proper approval, and provide support to the AP and AR teams.
• Test and perform the consolidation process across the globe, and report the issues to the respective process owners.
• Analyzing financial data, identifying trends, and conducting variance analysis to understand performance, and identify areas for improvement.

Customer Assistance (Call Handling)

• Supported customer service operations, improving response times and resolution rates.
• Oversaw stock inventory processes to maintain accurate records and availability.
• Conducted board meetings with Indian Oil Corporation to align on business objectives.
• Compiled weekly and monthly reports to monitor progress against targets.