Jyothilekshmi

• Greeted candidates and responded to customer enquiries, requests and issues in a timely and efficient manner to resolve candidate concerns
• Maintained administration functions including customer appointments, bookkeeping and supply brochures of different Teaching schemes
• Reviewed items of note to determine what needed to be communicated to customers and staff of subsequent shift
• Greet and welcome customers, answer questions and address complaints and answer all incoming calls and redirect them in a timely manner
• Check, sort and forward emails and prepare out going mails by drafting correspondence
• Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
• Developing rapport with clients can go a long way toward building customer trust

and improving satisfaction rates.

• Establish customer rapport, and set to drive more sales and increase brand loyalty.

• Greeting customers and setting a positive office atmosphere.
• Answering the phone, taking messages and redirecting calls to customer respective offices.
• Maintained excellent customer service skills by helping colleagues during complicated or difficult customer calls.
• Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
• Maintained customer safety and security through constant observation.
• Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
• Regular inspection, promptly repairing damaged and worn health care equipment, maintaining customer safety.
• Added value to customer purchases by upselling additional products and services.
• Maintained spotlessly clean and tidy environments, prioritising customer safety and comfort.
• Dealt with complex complaints and angry customers professionally and politely, resolving safety issues with favourable solutions.
• Kept client and company files safely stored on CRM system to comply with confidentiality laws and safety regulations.
• Managed all complex complaints, issues and problems to maintain customer satisfaction.
• Closely monitored and oversaw customer service processes, detecting improvements required to enhance customer satisfaction.
• Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.