JYOTHILEKSHMI M R
Aluva
Summary
Dedicated and articulate Receptionist with 7 + years of experience creating a welcoming environment and managing front office operations in fast-paced settings. Proven ability to multitask, handle high-volume calls, and provide exceptional customer service, ensuring smooth day-to-day activities and positive client experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Receptionist Cum Team Leader
GOWELL INTERNATIONAL
04.2023 - Current
- Welcomed guests and managed check-ins, increasing satisfaction by 60%.
- Created follow-up systems for inquiries, boosting client retention.
- Managed multi-line phone systems to efficiently handle guest inquiries and requests.
- Coordinated front desk operations, ensuring smooth check-in and check-out processes for guests.
- Maintained accurate records of guest reservations and modifications using hospitality management software.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Developed and maintained relationships with vendors, enhancing service quality and responsiveness.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Front Office Executive
CAMOX INTERNATIONAL ACADEMY
05.2022 - 04.2023
- Managed daily reception operations for 50+ clients.
- Streamlined appointment bookings, improving efficiency by 25%.
- Reduced document processing time by 30% using automated tools.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
TELECALLING
MASS CONSULTANCY AND SERVICES
02.2021 - 01.2022
- Managed high-volume outbound calls to generate leads and drive sales growth.
- Developed strong customer relationships through effective communication and active listening skills.
- Assisted in training new telecallers on best practices and call handling techniques.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with team members to refine call scripts for improved engagement rates.
- Led weekly performance reviews, providing constructive feedback to optimize individual results.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
Education
PLUS TWO
GOVT.BOYS HSS
KARUVATTA,HARIPAD01-2011
SSLC
GOVT.GIRLS HS
KARUVATTA,HARIPAD01-2008
Skills
- Customer Service Excellence
- Office Management
- Scheduling Optimization
- Document Handling
- Microsoft Office Proficiency
- Time Management
- Communication Skills
- Appointment Coordination
Languages
English
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Elementary (A2)
Timeline
Receptionist Cum Team Leader
GOWELL INTERNATIONAL
04.2023 - Current
Front Office Executive
CAMOX INTERNATIONAL ACADEMY
05.2022 - 04.2023
TELECALLING
MASS CONSULTANCY AND SERVICES
02.2021 - 01.2022
PLUS TWO
GOVT.BOYS HSS
SSLC
GOVT.GIRLS HS