Jyothish J

• Managed end-to-end payment collections for DHL's international customers, ensuring timely and accurate payments.
• Contacted customers to collect overdue payments and resolved issues related to outstanding bills.
• Applied knowledge of cash application methods and procedures to ensure efficient processing.
• Collaborated with sales and customer service teams to address customer concerns and facilitate timely payment resolution.
• Responsible for identifying and resolving payments, intercompany adjustments, unapplied cash, and open credits.
• Analyzed collection trends and provided actionable recommendations for process improvements to senior management.
• Managed approximately 30 incoming calls and emails per day from customers
• Utilized ERP systems and collection software to track, document, and streamline collection activities.
• Managed collections of past-due payments and achieved business metrics, particularly for high-profile customers with complex collection issues.
• Generated and maintained daily data, providing regular updates to management on collection performance.
• Prepared and reported monthly, quarterly, and yearly reports, including adjustments, bad debt, DSO, sales, and aging reports.

Senior Process Executive – Credit Control, AR Collections, Refunds, and Cash Application

• Successfully reduced aged invoices, earning multiple acknowledgements from clients for exceptional performance in managing accounts receivable.
• Acted as a backup to the team leader, assisting with report preparation and providing motivation to the team to achieve collective targets.
• Managed accounts receivable for three portfolios totaling over $50 million.
• Handled escalation calls related to aged orders, ensuring swift and effective resolution.
• Mentored team members, resolving both agent and customer queries to ensure smooth operations.
• Built and maintained strong relationships with key customers, addressing concerns and resolving payment disputes.
• Prepared and presented regular reports on collection performance to executive leadership, ensuring alignment with business goals.
• Achieved a significant reduction in 150+ day aging from 4.6% to 1.2%, demonstrating effective collection strategies.
• Collaborated closely with the credit department to assess and set appropriate credit limits for customers, minimizing financial risk.
• Ensured the cash application team applied payments accurately and on time, preventing backlogs and maintaining operational efficiency.
• Conducted detailed data analyses for informed decision-making and proactive problemsolving.
• Cultivated strong relationships with stakeholders to integrate their feedback into process improvements.
• Investigated basic issues and escalated more complicated concerns.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.