JYOTHSNA
Ernakulam
Summary
Seeking a challenging and rewarding career, where I can use my potential skills and knowledge acquired through my education. Motivated Support Engineer offers 3 years of experience leading cross-functional teams and completing projects on-time. Seamlessly manages workloads and meets challenging deadlines and quality benchmarks. Strong understanding of common web technologies, languages and frameworks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Software Engineer
HCL Tech
Nagpur
12.2022 - Current
- Analyzed user requirements to develop software solutions and created technical specifications.
- Monitored system performance and troubleshoot issues in production environment.
- Collaborated with cross-functional teams to ensure quality assurance throughout the development process.
- Created detailed design documents, test plans, user manuals, release notes and other related documentation.
- Maintained existing software systems by identifying and correcting software defects.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
- Provided technical support to customers regarding product usage and troubleshooting issues.
- Proposed innovative ideas for enhancing existing applications based on industry trends.
- Documented technical specifications and project testing methods for future reference.
Education
BCA -
SASTRA University
Tanjavur, Tamil Nadu09-2025
Matriculation(10th) -
KendriyaVidyalaya, N.A.D, Aluva, Kalamassery
01.2018
HigherSecondary(12th) -
Kendriya Vidyalaya, N.A.D, Aluva, Kalamassery
Aluva, KeralaSkills
- Requirements Documentation
- Technical Writing
- Client Requirements
- Customer Relationship Management
- Technical Analysis
- Troubleshooting
- Research and Development
- Troubleshooting and resolution
- Efficient data management
- Tools customization
- Database Management
- Software Development Life Cycle (SDLC)
- SQL
- Issue Resolution
- Amazon Web Services
- Customer Support
- Customer Service
- MySQL
Father's Name
SUNIL KUMAR
Personal Information
- Date of Birth: 10/14/02
- Gender: FEMALE
Languages
- ENGLISH
- HINDI
- MALAYALAM
Hobbies and Interests
- READING
- DRAWING
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Timeline
Software Engineer
HCL Tech
12.2022 - Current
BCA -
SASTRA University
Matriculation(10th) -
KendriyaVidyalaya, N.A.D, Aluva, Kalamassery
HigherSecondary(12th) -
Kendriya Vidyalaya, N.A.D, Aluva, Kalamassery
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