Jyothy Lakshmi J
Bengaluru
Summary
Dedicated Global Service Specialist with a track record of enhancing client satisfaction through exceptional problem-solving and process improvement. Skilled in developing training programs and collaborating with cross-functional teams. Proven ability to analyze customer feedback and drive continuous improvement initiatives, ensuring strategic decision-making and service excellence.
Overview
3
3
years of professional experience
Work History
Global Service Specialist - II
Paychex
Bengaluru
08.2022 - Current
- Delivered exceptional customer service, resolving complex service issues to enhance client satisfaction.
- Collaborated with cross-functional teams to improve service delivery processes and training protocols.
- Developed and executed training programs for service team members, incorporating best practices.
- Analyzed customer feedback to identify trends, driving continuous improvement initiatives.
- Monitored service metrics, providing insights to management for informed, strategic decisions.
Financial Analyst
Hedge Equities Limited
Kochi
05.2022 - 07.2022
- Conducted Market Research and trend analysis to collaborate with investors to implement investment strategies.
Education
Master of Business Administration - business strategy, finance, marketing, operations, and leadership
Sambhram Academy of Management Studies
Bengaluru10.2022
Bachelor of Commerce - Commerce
Fatima Mata National College
Kollam07.2020
Skills
- Interpersonal and communication skills
- Problem solving and process improvement
- Continuous learning and training
- Team collaboration and cross-functional coordination
Languages
Malayalam
First Language
Timeline
Global Service Specialist - II
Paychex
08.2022 - Current
Financial Analyst
Hedge Equities Limited
05.2022 - 07.2022
Master of Business Administration - business strategy, finance, marketing, operations, and leadership
Sambhram Academy of Management Studies
Bachelor of Commerce - Commerce
Fatima Mata National College
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