Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jyoti

Jyoti

Relationship Management | Administration | Pre-Sales | Customer Experience
Gurgaon

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Proven track record of maintaining efficient office operations. Tend to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

ASSISTANT MANAGER

WHITELAND CORPORATIONS
Gurgaon
05.2022 - 09.2022
  • Pre-sales|Customer Experience| Relationship Management, First point of contact for channel partners and customers
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Coordinated board and committee meetings, schedules, information preparation and distribution.
  • Transferred and directed phone calls, guests, and mail to correct staff members.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.

Guest Relations Executive

CENTRAL PARK
Gurgaon
11.2018 - 03.2021
  • Being the first point of contact for all the customers and channel partners, bridging the gap between them and the management by prompt coordination
  • Property tours of Central Park Resorts and Central Park Flower Valley to the existing and new clients
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Updated account information to maintain customer records.
  • Collaborated with cross-functional teams to deliver successful product implementations.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Tracked sales data for analysis and forecasting.
  • Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

GUEST RELATIONS EXECUTIVE

ITC Maurya
New Delhi
07.2012 - 07.2013
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
  • Checked documentation and corrected issues in prompt fashion.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Surveyed guests to check for areas in need of improvement.
  • Planned and implemented promotional activities to increase customer satisfaction.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Monitored guest feedback, using to improve service and departmental operations.

ADMIN | OPERATIONS Executive

EVENTS ACTIVE ENTERTAINMENT
01.2011 - 12.2011
  • Seek for the potential clients by following up on generated leads
  • Meet and coordinate with the client to plan the event
  • Make the arrangements (Manpower, logistics, venue, and setup) for the said event
  • Keep the track of the ongoing event for its smooth functioning.

EXECUTIVE ASSISTANT | MARKETING EXECUTIVE

AVIATION AND DEFENCE SPARES
07.2009 - 11.2010
  • Attend all the meetings with the boss and maintain tha MOMs for future reference
  • Keep a regular check on all the company's mailboxes and revert accordingly
  • Represent the boss in his absence in the meetings and proceed independently by taking the concerned actions and decisions.

Education

HIGHER SECONDARY -

MODEL Sr. Sec. SCHOOL CBSE Board, SECONDARY, MODEL Sr. Sec. SCHOOL CBSE

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Skills

Operations management

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Additional Information

  • PROFESSIONAL Product knowledge Active listening Verbal communications Time management Strategic thinking

Timeline

ASSISTANT MANAGER

WHITELAND CORPORATIONS
05.2022 - 09.2022

Guest Relations Executive

CENTRAL PARK
11.2018 - 03.2021

GUEST RELATIONS EXECUTIVE

ITC Maurya
07.2012 - 07.2013

ADMIN | OPERATIONS Executive

EVENTS ACTIVE ENTERTAINMENT
01.2011 - 12.2011

EXECUTIVE ASSISTANT | MARKETING EXECUTIVE

AVIATION AND DEFENCE SPARES
07.2009 - 11.2010

HIGHER SECONDARY -

MODEL Sr. Sec. SCHOOL CBSE Board, SECONDARY, MODEL Sr. Sec. SCHOOL CBSE

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Jyoti Relationship Management | Administration | Pre-Sales | Customer Experience