Jyoti Ahir

• Providing information about health care insurance and benefits to providers and nurses
• Provide claims information, processed denied with denial reasons and assist for appeal process and procedure
• Provide benefit information on Dental plans to providers and channels calling on their behalf.
• Maintained positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
• Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
• Implemented robust quality control measures to minimize errors, reduce rework, and maintain customer satisfaction levels.

• Possess extensive knowledge in providing excellent customer service to improve business performance and ensure customer satisfaction
• Playing active role in administration of all PAN India facilities
• Experience in analyzing customer requirement and ensure product meet customer requirements appropriately
• Handling calls as and when required & training the new joiners, handed OJT session mentoring, and providing feedback during the session
• Preparing SIC (Shift in charge) reports and other statistics report (Role of acting SME)
• Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
• Maintained positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
• Trained and mentored new personnel hired to fulfill various roles.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.

• Surf different sites to capture information, newspapers (both online and hardcopy), magazines for project information and new sites
• Research, track information, analyze the market & update database accordingly
• Interact with group members working in field in respective countries for sharing latest information and knowledge
• Review important projects and discuss related issues
• Prepare, review, and make necessary changes on maps and demo slides
• Check quality of data input and maintain consistency
• Carry out complete analysis of current project status to activate procedures for acquiring information
• Satisfy customer queries with proper explanations & prepare daily/weekly reports for internal operations.

• Auditing and publishing projects for digital website
• Scrutinizing captured projects based on regions and sectors
• Daily planning for targets and carrying out meeting with team members to implements and achieve same.
• To audit project profile through secondary and at times even do primary research
• Solving toughest customer query and answering their questions and providing them with assistance and query satisfaction & Making Reports.
• Fact based market insights through secondary and primary research thereby elevating quality of decision making for customer’s business in construction, infrastructure, transport, and other related sectors
• Updating project profiles from time to time including technical and financial aspects of project like scope /technology / process and financial issues related to project
• Create new content using editorial guidelines
• Interviewing Project Managers / Coordinators onsite via telecom or mails and monitor various construction, transport, and infrastructure projects in GCC and North African countries
• Visit various Middle East tender website and collect basic information on projects like its background, Scope of work, Contact Person
• Once tenders are issued/submitted contact prospective bidders or client themselves and confirm status (whether awarded / or bid submission extended)
• Have written Gulf Index which is Middle East economic data, news, and analysis report of Gulf Projects
• Also involves country & sector (industry) analysis
• Solving customer queries and answering customers question providing them with overall satisfaction and providing them with proper guidance
• In absence of Team-Leader manage with publishing of Salesforce data
• Responsible for supporting salesforce data via salesforce.com
• Attend international conference
• Have attended UAE – Arabian Construction Conference held in Abu Dhabi from May 13, 2013, till May 16, 2013
• Till December 2011, worked as Content Researcher
• Was promoted as a Senior Content Researcher in January 2012
• Was honored with several awards during year 2010 - 2012 on various intervals such as STAR PERFORMER, HIGHEST ACHIEVER, HIGHEST CUSTOMER QUERY SOLVER, FASTEST COMPLETION OF TARGET.

Was a Sales Executive working for HDFC Bank, Mahalakshmi Branch Mumbai

• Work primarily involved working as bank representative pitching walk in and privileged customers
• Customer about CASA (Current Account / Saving Account) i.e
• Liability side of bank which is all about account opening and upgrading their saving account & current account
• Even used to collect document and open saving, current and De-mat Online Trading account for new walk-in customers
• Use to call privileged customers for upgrading normal account with additional facility and converting it to sale for banks.

• Was primarily into back office i.e., the Asset side of the bank, conducting, managing, and keeping track of the basic Car Loan file and also simultaneously timely keeping a check on their Credit Card Statements if they were the Privileged Account Holder
• Used to collect and produce the files from the Sales Manager to Bank’s CPC section for an approval and getting details from the customers applied for car or personal loan
• Informing the clients and the Sales Manager about the progress about the approval of the file on time-to-time basis.

• Had worked as a Free Lancer, marketing for the products to be launched in market
• Used to translate the interviews from Hindi to English for our clients
• Made calls whenever required incase for projects and questionnaire.