Jyoti Arora

• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
• Achieved the yearly goal of the 2 department INR 28CR with team of 10
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Prepared sales presentations for clients showing success and credibility of products.
• Implemented systems and procedures to increase sales.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
• Conducted " Active selling" Training for the sales function in the store.
• Lead inventory management efforts to ensure accurate stock levels and timely replenishment, meeting customer demand.
• Trained new employees on store procedures, policies, and excellent customer service techniques.
• Maintain meticulous attention to detail in upholding merchandising standards and stock availability, working closely with logistics partners to achieve precision.
• Coordinate support staffing based on customer arrival patterns to ensure adequate coverage during peak hours and minimize wait times.

Visual Merchandising and Presentation:

• Team up with interior designers and visual merchandisers to craft compelling presentations of IKEA range, ensuring local relevance and commercial appeal.

Staffing and Team Management:

• Oversee staffing operations, including recruitment, training, scheduling, and performance management, to maintain a motivated and productive team.
• Foster a positive work environment that encourages teamwork, innovation, and exceptional customer service.
• Align team members with store and departmental priorities, setting forth clear objectives and strategic directions.

Customer Experience and Collaboration:

• Implement strategies for departmental efficiency and productivity, resulting in improved customer satisfaction and increased sales.
• Collaborate with global IKEA shopkeepers to share best practices and drive continuous improvement initiatives.
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● Handling guest complaints and concerns in an efficient and timely manner

● Daily operations and upkeep of the center

● Employee experience and Community engagements

● Ensure that members are engaged through action-packed events calendar along with Food and Beverage procurement and event execution

● Responsible for end to end smooth operations for all departments

● Manage Honest Market(In-house goodie shop) supplies on a daily basis and submit revenue report on a weekly basis.

● On-boarding new team members & helping them to have a smooth experience

● Operate within the framework set by RMZ and be a flag bearer of RMZ corporation

● Point of contact to other RMZ team members for any requirement from attending Calls/Transferring Calls/Con-calls

● To check the dress code of team members

● Generate sales lead through company sponsored(Walk-ins & Telephonic enquires), employee sponsored outreach program, promotions etc.

● Greet visitors and customers upon arrival, offer assistance and answer questions to build rapport and retention.

● Motivate sales staff and monitor their production levels by using established protocols and sales system

● Support team members in achieving their goals

● Conduct daily production meeting with Sales team

● Maintain direct training and development of gym staffs

● Maintain GDM Software data report

● Ensure that front desk systems are followed such as proper member check in, telephone enquiry, guest registration, cash handling and directing walk-ins to fitness consultant etc

● Conduct interview for onboarding candidates for team

● Participate in all scheduled meetings as directed by Manager/COO/Directors

● Make courtesy calls to all new members to maintain relationships and ensures members are regular in using this facility

● Attending Press Conferences on a regular basis.

● Educate the public about events and issues

● Interviewing sources

● Writing, Editing, and submitting copy