Summary
Overview
Work History
Education
Skills
Websites
Timeline
INTERNSHIP & FREELANCING
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Jyoti Arya

Jyoti Arya

Bangalore

Summary

Product Leader with 8+ years of experience in fintech, SaaS, and telecom, leading end-to-end product lifecycles from strategy to execution. Skilled at driving customer-centric roadmaps, launching 30+ features, and scaling products to 4M+ users with measurable impact on engagement, retention, and revenue growth. Adept at collaborating with CXOs and cross-functional teams to deliver data-driven, high-impact solutions.

Overview

11
11
years of professional experience

Work History

Senior Product Manager

Intuit
10.2024 - Current
  • Led end-to-end design and launch of an AI-powered “readiness” experience, automating data cleanup and boosting customer engagement by 23% while significantly improving Customer Effort Score (CES).
  • Owned and delivered a 12-month product roadmap, shipping 12+ features within 90 days to support 100K+ customer migrations, directly contributing to churn reduction.
  • Redesigned the migration workflow experience by aligning cross-functional teams (engineering, design, marketing), achieving a 2% uplift in migration completion rates across a large customer base.
  • Built predictive lead scoring model, leveraging ML algorithm on behavioral data, usage analytics and churn pattern, driving 15% conversion lift and $2M+ incremental revenue.

Senior Product Manager

Paytm
04.2022 - 07.2024
  • Led the end-to-end development and strategy of a new lending product, driving INR 210M GMV in its first year and expanding Paytm’s consumer credit footprint.
  • Owned the product roadmap and vision for the ML-powered bill parser project, enabling seamless data extraction from bills and increasing bill payments by 20% MoM.
  • Automated the offline money settlement flow for Paytm Postpaid, enabling INR 600 Cr in monthly GMV.
  • Redesigned the category UI/UX and launched a new credit card landing page, improving customer conversion by 20%.
  • Revamped post-order experience, reducing support tickets by 12% and increasing cross-sell by 5%.
  • Revamped AI-powered chatbot and optimized agent SOPs, cutting support tickets by 20% while improving query resolution efficiency.

Product Manager

Exotel
04.2021 - 04.2022
  • Improved trial conversion rates by 10% by redesigning the user Signup, login, and SSO experience.
  • Led two key CRM integrations, introducing plug-and-play features that increased product adoption by 12%.
  • Crafted the vision and strategy for the CCM charter, focusing on SMB needs and aligning with business goals.
  • Leveraged insights from 30+ customer interviews to improve existing features and reduce support tickets by 10% MoM.
  • Launched a new mobile app for call center agents, onboarding five key clients in Phase 1 and increasing revenue by 20%

Strategy Consultant

Wipro
06.2019 - 04.2021
  • Enabled $25M+ in revenue growth by supporting enterprise sales cycles across Fintech, Retail, Education clients, driving RFP/RFI responses, solutioning, and executive presentations.
  • Partnered with senior leadership in CxO-level engagements, shaping customer-focused solutions, new business models, and digital transformation strategies that improved win-rates.
  • Expanded multiple $30M+ strategic accounts by identifying client pain points, mapping digital maturity, and co-creating tailored solutions to drive business growth.

Network Engineer

Ericsson
01.2015 - 04.2017
  • Managed network coverage and optimization for Airtel (India) and Airtel Nigeria, ensuring service reliability for 1M+ subscribers across key telecom circles.
  • Designed and commissioned new sites to expand coverage, directly addressing customer requirements and improving user experience.
  • Served as Technical Lead for the Pan-India project worth INR 33.6Bn, overseeing 1,200+ sites, monitoring KPIs, and resolving network performance issues.
  • Partnered with cross-functional and field teams to drive coverage improvement initiatives, reducing call drops by 12% and enhancing coverage by 5% in Delhi–NCR.

Education

MBA - Marketing & Operations

IIM Lucknow
Lucknow, UttarPradesh
03.2019

B.Tech - Electronics & Communication

NIT Bhopal
Bhopal, MadhyaPradesh
03.2014

Skills

  • Product launches
  • Cross-functional collaboration
  • Product roadmaps
  • Strategic planning
  • Product roadmapping
  • Product development
  • Competitive market analysis
  • Product metrics
  • Cross functional leadership
  • Design thinking
  • Stakeholder management
  • Product lifecycle management
  • Technical acumen

Websites

Timeline

Senior Product Manager

Intuit
10.2024 - Current

Senior Product Manager

Paytm
04.2022 - 07.2024

Product Manager

Exotel
04.2021 - 04.2022

Strategy Consultant

Wipro
06.2019 - 04.2021

Network Engineer

Ericsson
01.2015 - 04.2017

MBA - Marketing & Operations

IIM Lucknow

B.Tech - Electronics & Communication

NIT Bhopal

INTERNSHIP & FREELANCING

  • Freelance Consultant, Orcapod Consulting Pvt Ltd Jul 2024 - Oct 2024
  • Designed and launched an end-to-end interviewing platform for a hiring consultancy, enabling organizations to schedule, reschedule, and set up structured interview questions.
  • Built candidate lifecycle management features, allowing recruiters to track applications across stages and improve hiring efficiency.
  • Collaborated with recruiters to refine workflows, improving time-to-hire tracking and interview completion rates.
  • Future Group, Internship May 2018 - Jul 2018
  • Optimized route planning by benchmarking 5 vendor solutions and integrating with Locus.sh.
  • Led proof-of-concept testing and vendor negotiations, ensuring modularity and service quality.
  • Digitized route planning processes, reducing per km logistics costs by 30%, saving INR 15,000 per month.

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Jyoti Arya