JYOTI BARIA
RETAIL STORE MANAGER
Mumbai,India
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Store Manager
Adidas India Marketing Pvt Ltd
Mumbai, Maharashtra
04.2022 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Coached sales associates on product knowledge by using wide variety of training tools.
Cluster Manager
Bath and Body works
Mumbai, INDIA
01.2019 - 03.2022
- Prepared budgets every month for West cluster.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored facility managers and staff performance through quarterly review assessments.
- Implemented trending initiatives to help drive sales across cluster.
- Managed cluster expenditure by adhering to set budget.
- Trained managers on company policy and procedure for similar performance throughout cluster.
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed overstocking, restocking and inventory control procedures.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Department Manager
Central – Future Lifestyle Fashion Ltd
Mumbai, INDIA
02.2018 - 11.2019
- Managing the VM of the store as per Brand standards
- Handling Smooth operations of all stores
- Managing Inventory challenges
- Coaching and Developing Team members
- Keeping the motivation of the team high
- Preparing Business insights and Action plan
- Reviewing Talent every month
- Hiring Right Talent
- Handling customer Complaints
- Ensuring Accounts related reports are maintained and followed as per the SOP of the company
- Ensuring all behaviors are followed as per the
- Brand standards
- Auditing the Weekly Schedule and Daily
- Coverage Overview of all stores
- Auditing the Petty Cash reports of all stores
- Doing Role-plays with Team members to model the behavior expected by the brand
- Preparing for Big events of the Brand
- Being a part of Store opening Core team
Store Manager
Sephora
Mumbai, INDIA
09.2016 - 02.2018
- Managing the Largest store of India (4500sq.ft.)
- Daily Operations of the store
- Managing a team of 37 employees
- Driving Sales and keeping the motivation of the team members always high
- Handling Petty Cash of the store
- Inventory Management
- Maintaining Relations and Co-ordinating with all Brands
- Performance Management of all employees
- Managing KPI’s of the store
- Preparing Daily, Monthly and Weekly Reports
- Conducting Monthly meetings with store teams
- Managing GWP Requirement
- Handling VM of the store as per Brand standards
Store Manager and Skincare Expert
The Body Shop
, INDIA
06.2015 - 09.2016
- Oberoi Mall, Managing one of the Largest store of India(930 sq.ft)
- Daily Operations of the store
- Inventory Management
- Performance Management
- Travelled to different cities in India and also to Sri- lanka for new store opening
- Skincare Expert
- Aired on NDTV(India) withTV Actress for promoting the brand (The Bodyshop)
- Driving Sales and keeping the motivation of the team always high
- Handling VM of the store
- Maintaining KPI’s of the store
- Coaching and Development of the team
- Preparing Daily, Weekly and Monthly reports
- Customer Relationship Management
- Business Development – Corporate Sales
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Sr. Sales Executive
Kiehl's
Phoenix, INDIA
01.2010 - 08.2011
- Handling front-end Sales
- Customer Relationship Management
- Handling VM of the store
- Inventory Management
- Preparing Daily Reports
- Maintaining Initiative tracker
- Tracking Competitors Sales, Mall
- Handling front-end Sales
- Customer Relationship Management
- Handling VM of the store
- Inventory Management
- Preparing Daily Reports
- Coaching and Development of team members
- Tracking Competitors Sales
Sales Executive
Lush FreshHandmade cosmetics
, INDIA
11.2009 - 12.2010
- Handling front-end Sales
- Customer Relationship Management
- Handling VM of the store
- Inventory Management
- Tracking Competitors Sales
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Education
MBA - HR
Sikkim Manipal University
Sikkim 05.2013 - 02.2018
BMS (Bachelors in Management Studies) - Retail And Marketing
Burhani College of Commerce And Arts
Mumbai 06.2011 - 06.2013
Skills
Maximizing profitability
Certification
Skincare expert
Skincare Expert
I was recognized as Skincare expert by the brand 'THE BODY SHOP' and was also aired in NDTV India where I helped the Brand ambassador (Jacqueline Fernandes) identify her skin type.
Timeline
Store Manager
Adidas India Marketing Pvt Ltd
04.2022 - Current
Cluster Manager
Bath and Body works
01.2019 - 03.2022
Department Manager
Central – Future Lifestyle Fashion Ltd
02.2018 - 11.2019
Store Manager
Sephora
09.2016 - 02.2018
Store Manager and Skincare Expert
The Body Shop
06.2015 - 09.2016
Skincare expert
01-2015
MBA - HR
Sikkim Manipal University
05.2013 - 02.2018
BMS (Bachelors in Management Studies) - Retail And Marketing
Burhani College of Commerce And Arts
06.2011 - 06.2013
Sr. Sales Executive
Kiehl's
01.2010 - 08.2011
Sales Executive
Lush FreshHandmade cosmetics
11.2009 - 12.2010
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