Jyoti Bhatia
Ahmedabad
Summary
Experienced and results-driven manager adept at overseeing front office operations. Utilizes strong leadership and team management skills to provide exceptional support to both staff and Guests Takes a collaborative approach to problem-solving, fostering efficient operations through trust and open communication with team members. Possesses a performance-oriented mindset and a keen eye for organization. Brings a comprehensive understanding of financial and operational processes to drive success.
Overview
12
12
years of professional experience
6034
6034
years of post-secondary education
4
4
Languages
Work History
Assistant Front Office Manager
Radisson Blu Hotel
04.2024 - Current
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Improved team performance by providing regular training on Guests satisfaction techniques and hotel policies.
- Trained new-team members on procedures to better service Guests
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing guests concerns promptly.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Increased repeat business through personalized guest interactions and exceptional service delivery.
- Ensured accurate billing procedures were followed consistently by front desk staff members.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Duty Manager
Crowne Plaza Ahmedabad
08.2021 - 02.2023
- Handled escalated Guests issues , ensuring satisfactory resolution while preserving long-term relationships.
- Improved Guests satisfaction by promptly addressing and resolving guest concerns and complaints.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Duty Manager
Crowne Plaza Pune
02.2020 - 04.2021
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
I Grad (Specialized - Front Office)
Crowne Plaza Pune
07.2018 - 02.2020
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Front Office Supervisor
Crowne Plaza Ahmedabad
02.2018 - 06.2018
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Guest Service Associate
Four Point by Sheraton Ahmedabad
05.2014 - 02.2016
- Managed check-in and check-out procedures for guests.
- Assisted with luggage handling, valet services and concierge services.
- Facilitated and coordinated transportation services for guests.
- Assisted guests with variety of services and local attraction information.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Industrial Exposure Trainee
THE LEELA, GOA
12.2012 - 04.2013
Education
BBA (Hon) - Hospitality Management
Sardar Patel University
H.S.C - Commerce
G.S.H.S.E.B
04-2010
S.S.C -
G.S.H.S.E.B
05-2008
Skills
Financial reporting
Staff training and development
Cash handling accuracy
Complaint handling
Front desk operations
Teamwork and collaboration
Personal Information
- Date of Birth: 06/19/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Additionalinformation - Participation
Frequently participated in various ODC's at: ITC Welcome (Baroda)
Timeline
Assistant Front Office Manager
Radisson Blu Hotel
04.2024 - Current
Duty Manager
Crowne Plaza Ahmedabad
08.2021 - 02.2023
Duty Manager
Crowne Plaza Pune
02.2020 - 04.2021
I Grad (Specialized - Front Office)
Crowne Plaza Pune
07.2018 - 02.2020
Front Office Supervisor
Crowne Plaza Ahmedabad
02.2018 - 06.2018
Guest Service Associate
Four Point by Sheraton Ahmedabad
05.2014 - 02.2016
Industrial Exposure Trainee
THE LEELA, GOA
12.2012 - 04.2013
BBA (Hon) - Hospitality Management
Sardar Patel University
H.S.C - Commerce
G.S.H.S.E.B
S.S.C -
G.S.H.S.E.B
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