Jyoti Chettri
Manager, Project Portfolio Management
Bangalore
Summary
I have an overall 13 years of experience in the IT Industry in Portfolio/Program/Project Management in managing Strategic and Customer Programs. Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
10
10
Certificates
39
39
years of post-secondary education
Work History
Manager, Project Portfolio Management
PwC AC Kolkata
2022.04 - Current
- Roles and Responsibilities:
- Project Manager and SCRUM Master within PwC AC Kolkata, working on a large client portfolio.
- I have established and a member of the White Glove Team within AC Kolkata, where I work on crucial elements of a large client portfolio that requires specialized care and attention to detail.
- Manage and enable effective decision-making at leadership / territory level and managing a technical team of high performing individuals.
- Maintaining release management with the new Sprint release, new technological rollouts and technical writing, integrations, and standards are all part of my job.
- Collaborating closely with onshore and offshore teams on Demand Generation and Innovation projects, including strategic changes / adjustments from leadership and desired cultural transformations.
- Managing and preparing methodology, standards, and documentation for project planning and Implementation.
- Manage project dashboards, completion target status, backlog items, and project metrics tracking
- Presenting and enabling decision-making with the US team on enterprise-level projects.
- Single point of contact for documentation and tracking of overall project goal and success.
Sr. Technical Program Manager
Oracle
2017.09 - 2022.03
- Roles and Responsibilities:
- Customer Projects (Project Manager) & Internal/Strategic Programs (Program Manager) Managing Cloud Migration and Adoption projects in AI/ML/Analytics Pillar in Cloud Engineering organization.
- Served as a mentor for junior program managers, providing guidance on best practices in project management techniques and tools.
- Championed process improvements for increased efficiency, analyzing existing workflows and recommending enhancements.
- Fostered strong relationships with stakeholders, effectively communicating progress updates and addressing concerns promptly.
- Coordinated large-scale technology deployments successfully while maintaining minimal disruption to ongoing operations during the transition period.
- Working with Cloud Engineering and development team together to help Customer's land and adopt, as we understand first-hand Customer experiences help development team to vet out product features and prioritize future product releases/enhancement.
- Scope projects by working closely with engineering leads, technical architects, and Cloud Engineers
- Identify bottlenecks, risks, and coordinate discussions with cross-functional teams to review project deliverables.
- Innovation Projects - Leading the Cloud Engineering team on road to Innovations.
- Demand Generation Projects- Leading Cloud Engineering leaders on generation of demand.
- Strategic Solution Development - Managed End to End development of fully implementable end-to-end solution playbooks addressing specific use cases to accelerate the technical discovery process and improve the customer adoption on OCI
Sales Support Program Manager
Aruba, a HPE Company
2016.04 - 2017.09
- Roles and Responsibilities:
- Contributing to product and project roadmap and milestone planning.
- Getting things done - removing impediments, participating in trade-offs, facilitating problem solving, measuring performance, and coaching teams to work towards the program's common objectives.
- Cross functional/geographical stakeholders management, managing escalations, project's Issue and Risk management, quality management.
Business Analyst PMO
Oracle
2014.10 - 2015.12
- Roles and Responsibilities:
- Provide Business Development Support to the partners.
- Respond to RFI / RFP and facilitate the sales process, resulting in successful leads & winning proposals.
- Work with cross-functional teams, spread across geographies, for successful & optimized solution delivery.
- Participate in discussions and understand unstated client needs.
- Creation of efficient reports using available tools and mentor to the members of team.
Order Management Specialist 2 (Finance & Risk)
Thomson Reuters
2012.02 - 2014.07
- Roles and Responsibilities:
- With analytical skills and ample of knowledge and exposure on the Supply chain & Order Management system I have lead Projects with NASDAQ Team.
- Working with the Financial and Rik department and designated to closely work with Sales Teams, Cross Functional Teams like Credit, Collections, Tax, Fulfillment & Customer Care.
- Lead Queue Manager for the team, hence my duties involve Assigning engagements to team members, Processing, Releasing & Invoicing clients, dealing with any invoice issue, and credits.
Project Process Developer (GE Team)
Genpact
2010.01 - 2012.01
- Roles and Responsibilities:
- Verifying the backup billing file and billing for Field Service, Depot, and Parts.
- Quality check invoices and release Invoices.
- Process Credit workflows and liquidation of projects.
- Activating the Bill to and Ship to address.
- Supporting accounts receivables department.
- Setting up projects and budget movements.
- HR catalyst and Hoc session Trainer and provide training and assistance to new Joiners on process.
- Creating SOPs for the team on new updates.
Education
Bachelor of Commerce (Hon) -
St Edumnd's College
2009
Skills
Project Management
Project Portfolio Management
Risk ManagementCross-functional and Geographically Diverse Program ManagementPerformance Management
Business Development
Team Leadership
Customer Relationship Management (CRM)
Business Planning
Performance Tracking and Evaluation
Verbal and written communication
Time Management
Documentation And Reporting
Strategic Planning
Interpersonal Relations
Certification
PMP Certification Training Course, 2705220
Timeline
Manager, Project Portfolio Management
PwC AC Kolkata
2022.04 - Current
Sr. Technical Program Manager
Oracle
2017.09 - 2022.03
Sales Support Program Manager
Aruba, a HPE Company
2016.04 - 2017.09
Business Analyst PMO
Oracle
2014.10 - 2015.12
Order Management Specialist 2 (Finance & Risk)
Thomson Reuters
2012.02 - 2014.07
Project Process Developer (GE Team)
Genpact
2010.01 - 2012.01
Bachelor of Commerce (Hon) -
St Edumnd's College
Awards
- The Jury's Choice Award Q4 Oracle Cloud Solution Hubs - Oracle
- The Extra Mile Award Q3 Oracle Cloud Solution Hubs - Oracle
- Reward and Recognition 2nd Q 2017 for Manager-to-Employee FY17 Program for the value M2E - Aruba Networks - HPE
- Above and beyond consistently performing well with average SLA of 99% - Thomson Reuters
- Awarded as "Process Diligence" for outstanding quality at work Genpact
Awards
- The Jury's Choice Award Q4 Oracle Cloud Solution Hubs - Oracle
- The Extra Mile Award Q3 Oracle Cloud Solution Hubs - Oracle
- Reward and Recognition 2nd Q 2017 for Manager-to-Employee FY17 Program for the value M2E - Aruba Networks - HPE
- Above and beyond consistently performing well with average SLA of 99% - Thomson Reuters
- Awarded as "Process Diligence" for outstanding quality at work Genpact