Jyoti Dawar
Bahadurgarh
Summary
Dedicated and results-driven Manager with a strong track record of streamlining operations, optimizing processes, and driving productivity. Adept at using cutting-edge technology and proven methods to reduce costs and improve efficiency. A highly professional and assertive leader with exceptional interpersonal skills, analytical expertise, and a passion for team development and process optimization.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
Work History
Manager – Global Payroll & Time Writing
Wood Group
09.2021 - Current
- Managing payroll teams of 40 payroll administrators and Time writing administrators for multiple payrolls like the UK, Singapore, Philippines, PNG, Malaysia, India, Australia, Saudi, UAE, etc.
- Responsible for operations and ensure compliance with all payroll related statutory requirements and
Taxation. - Collaborating with onshore team on projects, process delivery and improvements.
- To ensure all the key metrics of performance as per the defined SLAs are met and exceeded
- Coordinate with Team leads and SMEs to check the daily tasks
- Perform Month-end closing processes
- Managing the end-to-end payroll cycle that includes Starters, leavers, mid-pay period changes, allowances, deductions, ad-hoc payment requests, payrolls accounting, Reconciliations, costing, etc
- Managing Payroll Year ends and Start of the year activities
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Prepare monthly KPIs, reports, and schedules
- Develop Business Continuity Plans (BCP) to anticipate risk and guard against business disruption in case of unforeseen events
- Client/ Stakeholder Servicing
- Ensuring continuous interaction with businesses for improved service levels
- Taking escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity
- Ensuring the accomplishment of set quality standards in Service Level Agreements
- Monitor/Control all aspects of Operations like Risk & Compliance, Information Security, and Quality initiative
- Support Internal and External Audits
- Conduct employee performance reviews
- Perform 9 Blocker exercises to identify TOP Talent and One to Watch employees
- Career and Succession Planning for High Potential employees
- Assisting the Director in organizing, planning, and implementing strategy
- Evaluate employee performance and identify hiring and training needs
- Analyze the TOM model and identify the work scope
- Prepare transition plans
- Attending workshops to gather the requirements for any new projects/system migrations/new payrolls/new ERP etc
- Supporting cloud implementation
- Mid-Year and Year End discussion with Team leads to review and Define the Objectives
- FTE analysis and budgeting
- Quarterly Payroll functional Meeting preparation and implementation
- John Wood Group plc, commonly known as Wood, is a British multinational engineering and consulting business with headquarters in Aberdeen, Scotland
- It is listed on the London Stock Exchange as well
Team Leader – UK Payroll
Wood Group
10.2018 - 08.2021
- Managed a team of 15 payroll Administrators and ensure all key metrics of performance as per Client SLA are met and exceeded
- Assign the task to individuals
- Review business plans and set each individual goal in system for future
- Conducts mid year reviews with each employee and review career development
- Monitoring performance and providing feedback and advice for improvement and development
- Manage team workload distribution and structure to ensure consistent performance
- Handling escalations effectively
- Train and mentor team members
- Resolve employee issues in a professional manner
- Participate in other ad hoc projects
- Own transitions
Payroll Administrator – UK Payroll
Wood Group
09.2016 - 09.2018
- Prepare and submit data inputs that will impact salaries and wages, accurately and on time
- Preparation of payroll inputs can include calculation of payments and/or deductions that will impact salaries and wages (e.g
- Leave encashment for resignees)
- Helped in settling down business in Indian environment
- Handle Tax, NI, SSP and Holidays Deduction/payments for UK candidates
- Handle all input including overtime, sickness, special allowances, deductions, new starter and Leaver within the specified time limit
- Ensure payroll related reports are distributed or submitted to appropriate recipients, including government entities
- Engagement with local in-country payroll providers to meet delivery timelines while minimizing escalations
- Validate and upload files for deductions/payments, retro adjustments, pay period adjustments, processing banking etc
- Application use – Oracle
- Respond on Payroll queries
- Prepares ad-hoc reports as required
- Participate in client discussions / process design workshops to gather requirements
- Handle end to end Payroll activities
- Prepare RTI
- Run Bacs
- Upload Bank file on Banking site
Client Service Specialist – Global Payrolls
SafeGuard World Payroll Services Pvt. Ltd
07.2015 - 08.2016
- Establish, maintain, and develop strong and trusted client relationships
- To ensure timely receipt and delivery of payroll data in accordance with payroll schedules
- Engagement with local in-country payroll providers to meet delivery timelines while minimizing escalations
- Responsible for submission of all payroll data to required partners and/or clients
- On time receipt and delivery of net pay and payroll reports in line with agreed schedules
- Ensure reconciliation and validation of data according to predefined procedures and standards
- Managing enquiries from clients, internal regional service centres and local offices via our case management tool, ensuring full resolution in line with company Service Level Agreements
- Develop and drive action plans and root cause analysis reports for issues, as required
- Participate in the development of processes and procedures for the team in accordance with customer and business requirements
Subject Matter Expert
First Serv Solutions Private Limited
05.2013 - 05.2015
- Process the end to end scheduled payroll for UK Employees
- Handle Tax, NI, SSP and Holidays Deduction/payments for UK candidates
- Handle all input including overtime, sickness, special allowances, deductions, new starter and Leaver within the specified time limit
- Solve all HR related query of employees over Email
- RTI Submission
- Day to day management of customers; to provide excellent service
- Timely and accurate facilitating of customer payrolls
- Ownership and management of customer queries in a timely fashion
Subject Matter Expert
Hays Business Solutions Private Limited
07.2009 - 05.2013
- Process the end to end scheduled payroll for UK Employees
- Maintain and create payroll cases and sends to client team
- Update case information into next payroll run
- Tools Used – People soft
- Handle all queries regarding Tax via Email (Outlook) and Sametime (Communicator)
- Responsible for end to end UK payroll
- Helped in settling down business in Indian environment
- Handle Tax, NI, SSP and Holidays Deduction/payments for UK candidates
- Handle all input including overtime, sickness, special allowances, deductions, new starter and Leaver within the specified time limit
- Solve all HR related query of employees over Email
Education
Bachelor of Commerce -
Laxmi Bai College
Skills
- Strong Managerial Skills
- Payroll Cycle Management (Global)
- Transitions, Systems Implementation & Migration
- Internal/External Audit Management
- Process improvements and efficient process management
- Analytical Skills & Reporting
- Team Leadership & Development
- Client & Stakeholder Management
- Risk & Compliance Management
- Excellent Communication & Interpersonal Skills
- Self-Motivated and Results-Oriented
Accomplishments
- Recognized with Employee of the year in 2010.
- Recognition from UK for efficient delivery of process.
- Recognized with star spot award/ Shining Star.
- Recognized with Team Lead of the year in 2019.
Personal Information
Date of Birth: 10/18/88
Projects and Transitions
- Transitioned UK payroll Query management process in 2010.
- Transitioned UK payroll chat process in 2012.
- Transitioned UK admin activities in 2016.
- Transitioned end-to-end UK payroll in 2017.
- Transitioned US payroll in 2021.
Additional Information
Key Payroll Transition and System Implementation Projects:
- 2010: Transitioned UK Payroll Query Management Process
Successfully led the transition of the UK payroll query management process, improving efficiency and enhancing the overall resolution of payroll-related inquiries. - 2012: Transitioned UK Payroll Chat Process
Managed the transition of the UK payroll chat process, streamlining communication channels and providing employees with faster, real-time support for payroll issues. - 2016: Transitioned UK Payroll Administrative Activities
Led the transition of administrative functions within the UK payroll process, optimizing workflows and increasing productivity across the payroll team. - 2017: Transitioned End-to-End UK Payroll
Oversaw the end-to-end transition of the UK payroll process, ensuring smooth integration of all payroll functions while maintaining compliance and accuracy. - 2021: Transitioned US Payroll
Led the successful transition of US payroll, collaborating with internal and external teams to ensure smooth processing and full compliance with local payroll laws. - 2024: Papua New Guinea Payroll System Implementation
Managed the implementation of the Papua New Guinea payroll system, ensuring seamless integration with existing processes and compliance with local payroll regulations.
Timeline
Manager – Global Payroll & Time Writing
Wood Group
09.2021 - Current
Team Leader – UK Payroll
Wood Group
10.2018 - 08.2021
Payroll Administrator – UK Payroll
Wood Group
09.2016 - 09.2018
Client Service Specialist – Global Payrolls
SafeGuard World Payroll Services Pvt. Ltd
07.2015 - 08.2016
Subject Matter Expert
First Serv Solutions Private Limited
05.2013 - 05.2015
Subject Matter Expert
Hays Business Solutions Private Limited
07.2009 - 05.2013
Bachelor of Commerce -
Laxmi Bai College
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