Jyoti Devi

• Coordinated executive schedules and managed complex travel arrangements for senior management, optimizing itineraries to enhance operational efficiency at The Leela Ambience Hotels & Residences.
• Implemented new office procedures that streamlined communication flows among departments, resulting in a 30% increase in response time for internal requests.
• Acted as a liaison between executives and various stakeholders, effectively managing inquiries and fostering strong relationships to enhance collaboration across the organization.
• Managed special projects with cross-functional teams, demonstrating leadership and initiative while meeting tight deadlines in a fast-paced hospitality environment.

• Manage and coordinate multiple extremely active calendars concurrently and ensure schedules are followed and respected.
• Serve as Office Manager; order and maintain office supplies and inventory, write and edit business correspondence, and create and organize confidential file.

Develop and maintain relationships with internal and external stakeholders.

• Create and maintain databases and an executive contact list.
• Develop and maintain a filing system, both electronic and paper.
• Monitor and response to emails, phone calls and other inquiries.
• Routinely prepare agendas and take detailed minutes of meeting.
• Making travel arrangements and hotel booking.
• Expense management – Track and reconcile monthly expenses, ensuring accurate record-keeping.
• Conduct operations Audit and assist the respective department with audit documentation for external audits.

· Greeted guests at front desk, facilitating check-in and engaging in friendly conversations.

Served as primary contact for VIP guests, briefing departments on specific needs monthly.

Assisted staff in addressing individual guest requirements, resolving issues promptly.

Collaborated with external departments to implement solutions and enhance guest satisfaction.

Maintained availability to respond to guest inquiries, complaints, and requests.

Informed guests about facility amenities, ensuring accurate documentation and issue resolution.

• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Supervised cabin crew to ensure adherence to safety protocols and standards.
• Coordinated pre-flight briefings and assigned duties to cabin staff effectively.
• Collaborated with ground staff to ensure timely boarding and departure processes.
• Monitored inventory levels of in-flight supplies and reported shortages as needed.
• Oversaw the stocking of aircraft galleys with food, beverages, supplies, and amenities for passengers.
• Assigned duties to cabin crew members based on their qualifications and experience levels.
• Ensured that cabin crew members adhered to company policies, regulations, and guidelines related to passenger safety and comfort.

· Coached junior cabin crew members to enhance performance during flights.

Resolved in-flight issues and addressed customer grievances efficiently.

Coordinated ground security at various airports to comply with DGCA regulations.

Executed pre-flight and post-flight duties, ensuring accurate inventory management.

Delivered exceptional service to VIPs, CIPs, and VVIPs throughout the flight.

Provided on-board passenger service and food preparation for optimal comfort.

Ensured compliance with all safety guidelines during takeoff and landing.

Adapted swiftly to varying aircraft cultures, schedules, and crew dynamics.

• Ensured passenger safety during all phases of flight operations.
• Delivered exceptional customer service to enhance passenger satisfaction.
• Collaborated with flight crew to maintain efficient cabin operations.
• Provided first aid assistance to passengers when necessary.
• Verified required equipment and related maintenance, sending parts out for service to resolve complex issues.
• Responded promptly to customer complaints or requests for service during flights.