Jyoti Dewan Pathak
Technical Program Delivery Manager
Bengaluru
Summary
Versatile and skilled techno manager and organizational leader with 14+ years of expertise. Strong business and technical acumen to drive continuous process improvements. Skilled at identifying opportunities and implementing technological solutions to enhance productivity. Experienced in adapting to fast-paced environments and driving advancements with a strong background in project management, production planning, and technical operations. Collaborative leader focused on fostering an engaged, empowering work culture and building relationships with diverse stakeholders."
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Sr. Delivery and Program Manager
Bidgely Technologies
01.2024 - Current
- Managed cross-functional and diverse 40+ member teams of Delivery department of talented developers, leads, QA and Project managers.
- Managed a portfolio of key accounts (18+), maintaining strong relationships and ensuring high levels of satisfaction.
- Represented the organization in the UAE expansion to crack the a 300M+ deal with UAE giants.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale, with Happiness index boosting from 6 to 9 in just 1 quarter.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Conducted in-depth product training sessions for clients, leading to increased product adoption and satisfaction.
- Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.
- Implemented customer feedback loops, integrating customer suggestions into product development for enhanced user experience.
Sr. Delivery Manager
Bidgely Technologies
01.2023 - 12.2023
- Led and managed cross-functional teams to successfully deliver complex projects on time and within budget. Handled 8+ parallel projects and oversaw 15+ project from across the globe with demanding milestones.
- Ensured overall project success by tracking key performance indicators, identifying trends, and proactively addressing issues that could impact delivery timelines.
- Enhanced client retention and satisfaction with a 5 star CSAT through consistent delivery of high-quality services and prompt issue resolution.
- Developed strategic plans, OKRs and setting clear objectives and achievable milestones for the team.
- Improved project efficiency by 30% through the adoption of tailored Agile methodologies, reducing project timelines, costs and quicker market readiness.
Delivery Manager
Bidgely Technologies
08.2021 - 12.2022
- Established streamlined onboarding process with structured training, KTs, refresher courses, and an evaluation strategy, reducing the ramp up and training time by 60% and a effectively measure for development and growth plan
- Optimized and standardized project management protocols and processes like project plans, design, issue tracking, UAT, Launch deployment, and monitoring. Established channels for sharing best practices and driving strategic growth initiatives
- Created comprehensive checklists and best practices guides for risk mitigation to minimize disruptions and avoid recurring mistakes.
- Championed a customer-centric approach, consistently seeking feedback from counterparts and stakeholders to make improvements and enhance the overall delivery experience.
- Fostered a culture of continuous improvement through employee engagement initiatives such as quizes Hackathons, recognition programs and open forums.
- Led digital transformation initiative, modernizing our delivery approach and tools.
Delivery Lead
Informatica Business Solutions Private Limited
1 2016 - 9 2018
- Managed all phases of diverse technology projects across multiple mission critical applications including Jive, AEM, Sharepoint, AWS, Azure and other in house JAVA and .NET applications maintaining a solid delivery record
- Managed several Vendors for cross platform projects including daily delivery, communication, contracts and budgeting
- Led the project for enterprise search and global analytics, Data Lake integration for personalized content feeds for all customers
- Worked closely with multiple business to understand the business need and effectively constructing the roadmaps using the technical and product acumen
- Brought in DevOps and process automation to lean the development and deployment process
- Drove various initiatives for security including Log monitoring using ML, Server Monitoring, Periodic Pen test, HackerOne for all external sites
- Introduced innovative deployment strategies which reduced downtime from 10-20 hours to 1-2 hours
- Facilitated various KTs, SOPs and guidelines to handover the L1 and L2 support to operations team so that the Development team can focus on business value
Lead Software Engineer
Informatica Business Solutions Private Limited
04.2015 - 01.2016
- Led and executed large scale cross functional project including Jive SBS upgrade, SSO for all customer facing applications (10+) using OKTA, users, content and attachment migration, and integration with SalesForce for seamless customer experience across all web properties
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation
- Established the Web Security framework for all external facing web properties including training, secure coding(OWASP guidelines, checklist, PMD, reviews), validation(PenTest, Scans) and prevention
- (Log Analysis using ML, Appsensors, HackerOne, Spam Prevention)
- Enhanced the knowledge management system for efficient collaboration and knowledge sharing including various templates, on-boarding docs, development and deployment checklists and reports.
Senior Software Engineer
Informatica Business Solutions Private Limited
06.2013 - 01.2015
- Collaborated with cross-functional development team members and vendors to analyze potential system solutions based on evolving client requirements
- Elevated the team skills by implementing coding guidelines and checklists
- Coached the team for clean & secure coding and testing
- Prepared onboarding process for all apps and roles for new team members for smoother onboarding
- Assisted the App Engineers in automating the deployment process for all environments using Jenkins and SVN for Continuous integration and improvement
- Worked with App Engineers to update the infrastructure to implement health check and self healing scripts to prevent downtime and to setup DR for all mission critical applications
Software Engineer
Informatica Business Solutions Private Limited
02.2011 - 06.2013
- Designed, developed and implemented multiple Java/J2EE based applications including requirement gathering and analysis, testing, deployment and maintenance
- Implemented Web Analytics using Omniture (Adobe Analytics) and Google Analytics for providing better Business insights and improved user experience
- Revamped the customer facing web application's architecture to provide personalized user experience
- Incorporated static code analysis tools like customized Checkstyle and PMD for better and clean code
- Facilitated Data Center Move for multiple mission critical application with minimum downtime and zero impact on business
- Migrated from Novel NAM to F5 and AD for load-balancing and authentication that increased the uptime from 99.3 to 99.99%
- Implemented Personalization for Support sites to ensure better UX and customer satisfaction
- Researched and implemented design strategies using tools like Visual Paradigm for better documentation and maintenance of design
- Incorporated cross browser UI support while development and testing.
- Specialized in Web Security best practices while development and deployments.
System Engineer
Infosys
09.2008 - 01.2011
- Trained in JAVA/J2EE and .NET
- SME for Social Analytics and Jive SBS
- Delivered several projects on Jive SBS Communities covering all SDLC phases including requirement analysis, design, development, deployment and maintenance
- Administered multiple applications spanning multiple technologies like Struct, Spring, FTL, Javscript, SQL server, Linux
Education
Bachelor of Technology - Computer Science And Engineering
Krishna Institute Of Engineering & Technology (KIET)
New Delhi 08.2004 - 2008.07
SSC and HSC -
City Montessori School
Lucknow 01.2000 - 03.2004
Skills
Technical & Business Acumen
Emotional Intelligence
Project Management
Process Improvement
Stakeholder Management
Program Leadership
Global Delivery
Awards
- SPOTLIGHT - TEAM WORK (Project PRM) (07/2018) Informatica
- DEDICATION TO OUR CUSTOMERS' SUCCESS (Project Network 2.0) (08/2017) Informatica
- SHOUTOUT Act as One Team (DR) (04/2016) Informatica
- OVATION - Teamwork (DC Migration) (06/2016) Informatica
- OVATION - Dedication to Our Customers' Success (Project Athena) (05/2016) Informatica
- INFASTAR 2016 CUSTOMER SUCCESS AWARD (Project UNO) (02/2016) Informatica
- IT VALUE AWARD INTEGRITY (08/2014) Informatica
- Best Project of the Year 2010 (Project IPR) (01/2011) Infosys
- Most Promising Trainee (12/2008) Infosys
References
Available upon request
Timeline
Sr. Delivery and Program Manager
Bidgely Technologies
01.2024 - Current
Sr. Delivery Manager
Bidgely Technologies
01.2023 - 12.2023
Delivery Manager
Bidgely Technologies
08.2021 - 12.2022
Lead Software Engineer
Informatica Business Solutions Private Limited
04.2015 - 01.2016
Senior Software Engineer
Informatica Business Solutions Private Limited
06.2013 - 01.2015
Software Engineer
Informatica Business Solutions Private Limited
02.2011 - 06.2013
System Engineer
Infosys
09.2008 - 01.2011
Bachelor of Technology - Computer Science And Engineering
Krishna Institute Of Engineering & Technology (KIET)
08.2004 - 2008.07
SSC and HSC -
City Montessori School
01.2000 - 03.2004
Delivery Lead
Informatica Business Solutions Private Limited
1 2016 - 9 2018
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