Jyoti Diggi
Pune
Summary
An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales, and customer base. Outstanding communication, relationship-building, and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multitask and prioritize, and able to organize, train and monitor teams. Seeking a new, challenging role in a charity that will utilize existing skills. Customer-oriented sales professional with years of experience building relationships, cultivating partnerships, and growing profit channels. A strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
8
8
years of professional experience
Work History
Customer Operation Associate
Urban Ground GmbH
Remote
05.2023 - Current
- Respond to Tenant, Vendors and other stakeholders' queries in a timely and accurate way, via phone, email or chat
- Update our internal stakeholders with information about issues and discussions with customers
- Communicate with tenants, property management, Operations team and other contractual parties or stakeholders to coordinate about day-to-day issues and take them to closure
- Manage the Tenant help-desk and ensure proper ticket management
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams.
Bilingual Supplier Support
Office Partners 360
Remote
05.2022 - 05.2023
- Respond to Customer requests (by phone, email)
- Examine and resolve customer service issues
- Process orders and resolve payment, refund, and billing issues
- Execute daily outbound phone calls/emails, contact decision-makers, build quick rapport, assess needs and close the sale
- Work in a consultative manner to ensure expectations and success are achieved.
German Language Expert
Vsynergize outsourcing Pvt.Ltd
04.2019 - 04.2022
- Delivers an excellent client experience, helping clients for their requirements in Germany, Austria and Switzerland region
- Took inbound calls, dealt with questions efficiently and effectively
- Translate German document and client Script
- Maintained a friendly manner and a calm, positive demeanor when handling complaints
- Got Best performer tiles
- Handing a group of 3 German agents under my guidance.
German Language Expert
Vsynergize outsourcing Pvt.Ltd
07.2018 - 10.2018
- Email marketing content that engages customers through email.
Business Development and Sales Advisor
Zeteo Consulting
01.2018 - 07.2018
- Good knowledge of SAP services and giving support to the customers about SAP Services
- Worked deeper with SAP customers in Central Europe: Germany, Switzerland and Austria
- Cold-called customers to up-sell services
- Worked to ensure all individual and team targets were met
- It was an exciting role in terms of researching companies, speaking with their SAP managers, reaching out to relevant SAP consultants for promoting our SAP services.
German Consultant
Sutherland Global Service
07.2016 - 10.2016
- As per this job I was responsible to check the supporting documents with the customer/Channel partner requirement
- In case of any incomplete request we need to communicate with the sales/Channel partners through emails/calls
- I used the create orders with the received document
- Assisted customers with finding suitable products and checked availability on time
- Handling inbound calls and interacting with sales to customize the products according to customer needs.
German Business Analytics
Loft Analytic
12.2015 - 06.2016
- Working with a very known process/App called Yelp
- Suggesting our clients their business benefits through email and chat
- Worked with DACH countries.
Education
Bachelor of Arts - German Language
English And Foreign Language University
Hyderabad08-2012
Class XII (HSC) -
01.2008
Class X (SSC) -
01.2006
Skills
- Determination to succeed
- Quick grasping power and perception
- Positive Attitude
- Ability to work as a team member
- Good organizational skills
- Effective presentation & communication skills
- Preparing Reports
- MS Office
- Customer Interaction
- Complex Problem-Solving
- Computer Skills
Language Proficiency
- Hindi
- English
- German
Personal Information
- Date of Birth: 02/24/92
- Nationality: Indian
Disclaimer
I hereby declare that the information furnished above is correct and truly stated to the best of my knowledge and belief.
Languages
Hindi
First Language
English
Proficient (C2)
C2
German
Advanced (C1)
C1
Timeline
Customer Operation Associate
Urban Ground GmbH
05.2023 - Current
Bilingual Supplier Support
Office Partners 360
05.2022 - 05.2023
German Language Expert
Vsynergize outsourcing Pvt.Ltd
04.2019 - 04.2022
German Language Expert
Vsynergize outsourcing Pvt.Ltd
07.2018 - 10.2018
Business Development and Sales Advisor
Zeteo Consulting
01.2018 - 07.2018
German Consultant
Sutherland Global Service
07.2016 - 10.2016
German Business Analytics
Loft Analytic
12.2015 - 06.2016
Bachelor of Arts - German Language
English And Foreign Language University
Class XII (HSC) -
Class X (SSC) -
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