Jyoti Dubey

Servicer/Client: US Bank, Wells Fargo

• Collaborated with business partners from multiple disciplines to elicit, document, prepare and manage business requirements package for stakeholder sign-off and delivery to technical teams.
• Established meaningful traceability between related requirements.
• Acted as a liaison between the business and IT design and delivery teams.
• Documented requirement artifacts utilizing industry standard diagram techniques to enhance the clarity of definition, including: process flows, context diagrams, use cases, wireframes, etc.
• Solution Engineers, Systems Analysts, Developers, Architecture, and Quality Assurance) to translate and simplify requirements, ensure requirements are met throughout entire SDLC framework, and verify that the implemented solution meets the requirements.
• Partnered with QA team and SMEs to ensure adequate test coverage.
• Interacted with various end user teams during beta testing to gather feedback on application usability.
• Involved in creating Test Strategy for User Acceptance Testing (UAT).
• Worked on Jira to help the Quality Assurance team in defect tracking.
• Provided project support to the Project Manager & reviewed the efficiency and effectiveness of service delivery.
• Worked with stakeholders to conduct training sessions/demos, and to develop manuals /user guides.
• Followed the Agile methodology.

Servicer/Client: Bank of Oman (Oman), Shanghai Pudong Development Bank (Singapore), AU Small Finance Bank (India)

• Participated in using the Agile Methodologies on projects utilizing full Systems Development Life Cycle (SDLC), while using MS SharePoint for storing project documents.
• Conducted requirement gathering sessions with the purpose of creating User Stories, Epics, and Features created for the various releases through-out the year.
• Responsible for identifying and documenting business rules and creating detailed Use Stories.
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Handling client interaction for requirement gathering and finalization of functional specifications; responsible for analyzing the needs of the business and its customers and coming up with IT solutions to business problems.
• Worked on the various banking modules like Liability, Assets and Service Request part.
• Developed Process Flow Diagram, UML, Test Cases, Use Cases and performed Functionality testing & Regression testing.
• Working with the stakeholders to analyze & understand their business requirements & gather user, functional and non-functional requirements & translated those requirements into User Stories for the Scrum process.
• Involved in sharing knowledge with new team members.

Servicer/Client: Burger King (USA), Famous Dave (USA), Fresh Griller (USA)

• Interact with clients to ascertain requirements and expectations for the proposed solution.
• Provide and support implementation of various business solutions by identifying business needs and carry out necessary practices and processes.
• Elicit and document business and system requirements such as SRS, process flow document, user cases, user stories, flow chart, wireframes.
• Act as a synchronous bridge between the client, tech team and the management to understand the business requirements and suggest the team orientation accordingly.
• Have the client requirements and accordingly designed a process flow in such a manner that the work is executed in a synchronous way.

• Extended analysis to assist technology team efforts to escalate and resolve issues.
• Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
• Tracked KPIs and created continuous improvement plans.
• Developed and implemented training initiatives for new hires.