Jyoti Gade

• Providing technical support to all types of DELL laptops, desktops, monitors,docking stations which are reported by USA and Canada customers
• Troubleshooting and Problem solving: Identify and diagnose hardware problems by asking probing questions, analyzing symptoms,and utilizing technical knowledge and resources.Offer step-by-step guidance and solutions to resolve hardware issues.
• Documentation and Case Management: Maintain accurate and detailed records of customer interactions, troubleshooting steps,and solutions provided in a ticketing system or Customer relationship management (CRM) software.Ensure timely updates and proper case management.
• Email Management:Handle incoming customer emails and respond to inquiries, requests and complaints in a timely and professional manner .Ensure accurate and clear communication to address customer concerns effectively.
• Problem Resolution: Analyze customer situations, troubleshooting problems and offer appropriate resolutions or escalation paths as required.Collaborate with internal teams to ensure prompt and satisfactory resolution of customer issues.
• Product Knowledge:Develop a comprehensive and understanding of DELL products,services , policies and procedures to accurately address customer inquiries and provide relevant information.Stay updated on changes and updates to DELL offerings .
• Complaint Handling :Handle customer complaints and escalation with empathy professionalism,investigate issues ,follow internal procedures and take necessary actions to address and resolve customer concerns in timely manner.

Payment Officer

• Supporting the operations manager with the enforcement of company policies and standards.
• Playing a crucial role of payments in Commercial insurance -Workers compensation .
• Cooperate with different departments to improve business operations.
• Ensuring fulfillment of business needs by interacting with clients on regular basis.

Data Quality Operations (British Telecom)

• The process was to deal with Clients, Customer, Order Manager,Config Engineer, NRO.
• There were two clients TR (Thomson Reuters) and FCE (Finance Community Extranet) . Clients provide their infrastructure and springs report to customer like routers, switches and the cables,tools and equipments.
• Customer sends this in Tahiti. It is tools were all services,port and their bandwidths are reported.This is handled to order manager they update details in COT PLUS (Customer ordering tool) .Then this is assigned to DQ Tool where our job starts .
• I assign the order,thise goes first to SETI,DCMO, DQ1 and DQ 2,there we check the network ip , Services and their bandwidths in sync with all tools and data base as given the below tools and after all configuration is setup than we launch it back to customers by Rfs'ing with date .
• It is a very fatal process . The DQ Operations process was an exclusive and solitary process in BT, so we used to deal with all the managements.
• 
  

• Teaching students of 8th ,9th and 10th Std .
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Designed detailed learning plans for struggling students based on test, homework and assignment records.
• Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.