Jyoti Ghimiray
Kalimpong,West Bengal
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Analyst
Tata Consultancy Services
Kolkata,West Bengal
12.2013 - Current
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Facilitated training sessions for new employees on company policies and procedures.
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Senior Process Specialist
On Process Technology Pvt.Ltd.
Kolkata,West Bengal
04.2012 - 11.2013
- Performed root cause analysis on process issues, developed corrective action plans, and monitored results.
- Managed multiple projects concurrently, ensuring timely completion of tasks.
- Prepared reports summarizing project status, progress updates, milestone achievements.
- Developed and implemented process improvement initiatives to increase efficiency of operations.
Senior Process Executive
Infosys
Bangalore
01.2010 - 07.2011
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Tele Sales Executive
24/7 Customer Services Pvt.Ltd.
Bangalore
07.2006 - 12.2009
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelor of Arts - General Studies
North Bengal University
Kalimpong05-2006
High School Diploma -
St. Philomena Girls High School
Kalimpong03-2003
10 -
St. Philomena Girls High School
Kalimpong03-2000
Skills
- System analysis
- Process improvements
- Issue identification
- Root-cause analysis
- Team collaboration and leadership
- Analytical problem solving
- Decision-making
- Continuous improvement
- Process enhancement
Affiliations
- Yoga Enthusiasts, Engaged in regular practice and study of mindfulness and meditation techniques.
- Dancing and Singing
- Gardening
Languages
Nepali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Bengali
Intermediate (B1)
B1
Timeline
Analyst
Tata Consultancy Services
12.2013 - Current
Senior Process Specialist
On Process Technology Pvt.Ltd.
04.2012 - 11.2013
Senior Process Executive
Infosys
01.2010 - 07.2011
Tele Sales Executive
24/7 Customer Services Pvt.Ltd.
07.2006 - 12.2009
Bachelor of Arts - General Studies
North Bengal University
High School Diploma -
St. Philomena Girls High School
10 -
St. Philomena Girls High School
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