Adobe Photoshop
Jyoti Goher
Fresher
Mumbai
Summary
Hardworking and Passionate with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. I hold excellent time management and problem solving skills.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Marketing Intern
AOS ORWELL
Port Harcourt
10.2022 - 12.2023
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Helped with planning and hosting of marketing events.
- Contributed to mock-ups, email campaigns, and social media content.
- Collaborated with team members to help expand marketing channels.
- Performed office administrative duties to enhance team cohesiveness.
- Participated in brainstorming meetings to develop marketing collateral.
Customer Service Representative
EOS (EUREKA OUTSOURCING SOLUTIONS)
Mumbai
02.2019 - 11.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Mass Communication And Journalism
Amity University Dubai
Dubai 09.2020 - 08.2023
Diploma - Cyber Law
Asian School Of Cyber Laws
Mumbai 12.2014 - 05.2015
Diploma - Alternative Dispute Resolution
Dr.D.Y.Patil College Of Law
Mumbai 03.2016 - 03.2017
Diploma - Intellectual Property Rights Law
Dr.D.Y. Patil College of Law
Mumbai 01.2016 - 03.2017
Diploma - Corporate Law
Dr.D.Y.PATIL COLLEGE OF LAW
Mumbai 07.2017 - 01.2018
Diploma - Legal Drafting
Dr.D.Y.Patil College Of Law
Mumbai 12.2017 - 12.2018
HSC - Commerce
Vasant Vihar High School And Junior College
Mumbai 02.2011 - 05.2013
SSC -
Vasant Vihar High School And Junior College
Mumbai 04.2001 -
Skills
Training and Development
Critical Thinking
Problem-Solving
Good Telephone Etiquette
Decision-Making
Flexible and Adaptable
Attention to Detail
Analytical and Critical Thinking
Active Listening
Teamwork and Collaboration
Excellent Communication
Multitasking Abilities
Organization and Time Management
Software
Adobe Premiere Pro
Adobe After Effects
Adobe Ilustrator
Canva
Certification
Certified [Marketing Intern], [AOS ORWELL] - [15th October 2022 till 2nd December 2022]
Hobbies
Dancing is what I like most. Reading is one of my extracurricular pursuits. I enjoy travelling whenever I get the chance, and I also enjoy connecting with people on social networking sites since I can learn a lot from each person. In addition, I like participating in community events and volunteering. I have taken part in several volunteer activities.
Timeline
Marketing Intern
AOS ORWELL
10.2022 - 12.2023
Certified [Marketing Intern], [AOS ORWELL] - [15th October 2022 till 2nd December 2022]
10-2022
Bachelor of Arts - Mass Communication And Journalism
Amity University Dubai
09.2020 - 08.2023
Customer Service Representative
EOS (EUREKA OUTSOURCING SOLUTIONS)
02.2019 - 11.2020
Diploma - Legal Drafting
Dr.D.Y.Patil College Of Law
12.2017 - 12.2018
Diploma - Corporate Law
Dr.D.Y.PATIL COLLEGE OF LAW
07.2017 - 01.2018
Diploma - Alternative Dispute Resolution
Dr.D.Y.Patil College Of Law
03.2016 - 03.2017
Diploma - Intellectual Property Rights Law
Dr.D.Y. Patil College of Law
01.2016 - 03.2017
Diploma - Cyber Law
Asian School Of Cyber Laws
12.2014 - 05.2015
HSC - Commerce
Vasant Vihar High School And Junior College
02.2011 - 05.2013
SSC -
Vasant Vihar High School And Junior College
04.2001 -