Summary
Overview
Work History
Education
Skills
Timeline
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Jyoti Gupta

Jyoti Gupta

Process Specialist (Asst Manager)
Bengaluru

Summary

Thorough Customer Retention Specialist with 1 year of experience working in Ed-tech industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers. Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.

Overview

1
1
year of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Process Specialist (Retention)

BYJUS
Bengaluru
09.2022 - Current
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

Business Development Trainee

BYJUS
Bengaluru
03.2022 - 05.2022
  • Penetrated targeted accounts to generate sales from within client base.
  • Maintained client information and accounts in company databases.
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Engaged with customers to build business relationships.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Collaborated with sales and marketing departments to support client acquisition.

Education

M.Com - Accounting

Babasaheb Bhimrao Ambedkar Bihar University
Muzaffarpur, Bihar
06.2019 - 05.2021

B.Com - Accounting

M.D.D.M College
Muzaffarpur, Bihar
06.2016 - 05.2019

Skills

    Customer Relations

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Timeline

Process Specialist (Retention)

BYJUS
09.2022 - Current

Business Development Trainee

BYJUS
03.2022 - 05.2022

M.Com - Accounting

Babasaheb Bhimrao Ambedkar Bihar University
06.2019 - 05.2021

B.Com - Accounting

M.D.D.M College
06.2016 - 05.2019

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Jyoti GuptaProcess Specialist (Asst Manager)