Hi, I’m
Jyoti Gupta
New Delhi
Summary
Accomplished retail professional with 17.8 years of experience in sales operations, customer service, and team management. Proven track record in overseeing over 70 stores, enhancing customer experiences, and boosting profitability. Proficient in inventory management, strategic analysis, budget management, and reporting across various industries including luxury retail and FMCG.
Overview
4
years of professional experience
1
Certification
Work History
Kama Ayurveda
Store Manager
Blues Clothing
Store Supervisor/Manager
Intercraft Trading
Area Supervisor
Alpha Future Airport Retail
TM-Fragrances
Euro Traditions
Beauty Advisor
DSS Mobilink
BPO Trainee
Isha Life Private Limited
Head of Retail Operations – Airport Stores
12.2022 - Current
Job overview
- Established and managed Isha Airport Division, including opening a 1000 sq
- Ft store at Mumbai International Airport
- Developed SOPs, training programs, and policies, enhancing customer experience
- Implemented automated inventory ordering, managed budgets, and analyzed performance data
- Ensured compliance with airport regulations and managed employee passes and security.
Organic India Private Limited
Regional Manager – Store Operations
04.2021 - 08.2022
Job overview
- Managed a sales team of 160 across 72 stores, improving process efficiency and sales productivity
- Analyzed sales metrics, collaborated with marketing for lead quality assessment, and managed inventory
- Implemented strategies for cost reduction and damage control, enhancing overall performance.
Education
IMT Ghaziabad
Executive Program in Business Management
University of Delhi
Bachelor of Arts
Skills
- Sales Strategy Development
- Sales Data Analysis
- Inventory & Financial Management
- Operations & Compliance Management
- CRM Software
- Data Analysis Tools
- Leadership
- Communication
- Customer Service
- Problem-Solving
- Collaboration
- Adaptability
- Time Management
- Decision-Making
Certification
- Lean Six Sigma (Black Belt & Green Belt), ISEL Global
- Understanding Omni Channel Retailing and Supply Chains, RMIT University
- Analyzing Data in Excel, Filtered
- Essential Selling Skills Program, Human Training Consultants
- Rookie Camp & Emerging Player Combined Course, adidas Retail University
Accomplishments
- Recognized for outstanding team performance during the 2018-19 annual meet.
- Promoted from Store Manager to Manager - Wellness Stores Operations within 1.5 years.
- Opened 37 new wellness stores in Fabindia's experience centers.
- Promoted to Regional Manager - Store Operations within 2.1 years.
- Contributed to the promotion of 6 team members to Area Manager in 2021.
References
References available upon request.
Timeline
Head of Retail Operations – Airport Stores
Isha Life Private Limited
12.2022 - Current
Regional Manager – Store Operations
Organic India Private Limited
04.2021 - 08.2022
Store Manager
Kama Ayurveda
Store Supervisor/Manager
Blues Clothing
Area Supervisor
Intercraft Trading
TM-Fragrances
Alpha Future Airport Retail
Beauty Advisor
Euro Traditions
BPO Trainee
DSS Mobilink
IMT Ghaziabad
Executive Program in Business Management
University of Delhi
Bachelor of Arts
- Lean Six Sigma (Black Belt & Green Belt), ISEL Global
- Understanding Omni Channel Retailing and Supply Chains, RMIT University
- Analyzing Data in Excel, Filtered
- Essential Selling Skills Program, Human Training Consultants
- Rookie Camp & Emerging Player Combined Course, adidas Retail University
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